USCIS Application Support Center (ASC) Norridge — Attraction in Norwood Park Township

The staff here are helpful and nice, but note that this is not the place to ask questions about your process and if you do they will probably give you a phone number to call. The place itself is one big open space and you will see the stations and progress when you'll get inside.

Cell phone use and taking pictures inside the facility is prohibited (that's why I only have photos of the line outside) as well as drinking eating and such.

I spent 53 minutes from arrival to leaving:

7 minutes waiting in line outside at the entrance, they checked the form I got in the mail and my identification (type of ID depends on your status). 13 minutes waiting in line inside for the front desk, they checked my docs again, and gave me a bundle of my docs with another doc and a number. Also gave me a pocket study guide for the naturalization test. 30 minutes seating while waiting for my number to be called. 3 minutes of taking my photo and finger prints. After that I was done ond out.

All staff wear face mask and gloves. Some had even more serious gear. You will be asked to use their hand sanitizer at the front desk and twice more at the biometrics station. The chairs at the sitting area are separated and they do ask for social distancing (although in the standing line there isn't much of social distancing).

There are men and women bathroom next to the...

This office takes bio metrics, both picture and fingerprinting for USCIS. This is not my first time at this office but this time it has improved their service. Got greeted at the front desk and she asked to fill out a sheet, once that sheet is filled she will get your sheet and verify your identity and your appointment. Once that is done then you just wait to get your picture and fingerprints done, both digitally done. There is no cell phone use inside the place, no food or drinks as well and it is understandable. One lady took her phone out saying she was texting someone and she got told to put it away, when there is a sign right when you come in, also when you check in you are told to turn off your phone. So if you come here please respect their rules. It did not take long for us to leave....

They were so rude and did not treat me like a human. The lady at the door just held out her hand without saying anything and so I handed her my appointment confirmation and she acted annoyed that I didn’t know to hand her my passport too. The lady that took my fingerprints just grabbed me and pressed me fingers and didn’t bother to give me directions rather than slamming different fingers down. They had no idea how to answer any questions about the visa service I paid for. I wish I paid more for the visa app center...