EZ Shawarma — Restaurant in Jefferson Township

Was in the area for the shopping mall and saw EZ Shawarma on google maps. Being originally from SE Michigan, I stopped to try the food. I was craving a shawarma sandwich and fattoush salad. When I ordered, I asked for a chicken Shawarma instead of a chicken Shawarma sandwich/wrap. The woman taking my order was a bit rude about me not specifying how I wanted the chicken shawarma (entree, sandwich, etc.). Maybe this is a mistake that people commonly make and is frustrating but it can handled with grace. You would have thought I was the dumbest person in the world based on her response. I’ve made this ordering mistake before and have never received such attitude. Also, I could understand having an attitude if you are dealing with a bunch of customers trying to get caught up on orders but the restaurant was completely EMPTY on a Saturday afternoon. It costs nothing to be kind plus you weren’t busy 😅.

I accept my mistake and understand how confusing it was but here’s a suggestion: clearly label things on the menu so that customers order them as you would like. For example, a restaurant that serves burgers wouldn’t have a ‘burger’ category then proceed to list the variations as cheese, bacon, etc. The menu would say cheese burger, bacon burger, etc. Just putting chicken shawarma under sandwiches could be why people order that way.

When placing my order, I asked if I could add protein to the fattoush salad and was told no, I would have to order the regular salad. A fattoush salad with protein reminds me of home so I was hoping for the flexibility especially when the business is focused on proteins.

Overall, the food was okay but not as expected. The food came out fast and hot so that was nice. The bread on the wrap wasn’t what I was used to. It tasted like tortilla, I’m used to pita. The sauce was odd for a shawarma wrap, I’m used to a sauce like Toum.

If the service was better, I would stop by again to try something different but I won’t be back…I would probably order something else wrong 🫠.

When people are willing to give your business money,...

I went to get Ez Shawarma for Iftar yesterday and everything I ordered was absolutely incredible. The Chicken Shawarma was so flavorful, I loved the flavor and seasoning behind the chicken and everything it was just so so good. Following that, the fries was well seasoned and were very good fries, I really loved the Falafels as me and my brother and the family enjoyed the falafels as it was amazing, lastly the hot wings I ordered was very good as well I love wings and I really wanted to try some wings and I got the hot ones and the way it was prepared and brought the nice heat behind it, it was very good. Overall my experience having it was amazing with the family as everyone enjoyed it and I recommend to anyone looking for great Shawarma and food please make it easier on yourself and try some Ez Shawarma!!! And last note, the welcoming to the restaurant was beautiful and I felt so welcomed to come in and it was a good feeling overall so shoutout to all the workers you guys are incredible❤️. Definitely coming back to try more food...

Not sure about the food, but the service is the worst I ordered it online and pay online so when I came, the girl who works at the front said she couldn't receive the payment by the app which OK I said that's fine. Let's make the order. I will wait. I will pay you she did make the order again I'll wait 45 minutes. I came back. She said the order number went through so I have to wait more 10 minutes . Got real upset the girl behave really not nice. I work in the different community with the different people work with the Arabic people too, but she behaving like she's not ready to take care of the business because of different race we live in America you have to know how to behave. specially, in this industry. One of my friends she's Muslim. She was recommending you guys she said the food is good, but she never mentioned about the service. Really disappointment will not come back. This is my second bad review in my...