Xfinity Store by Comcast Branded Partner — Attraction in Oak Ridge

Back again to Oak Ridge Xfinity Comcast to deal with the same problem. Her deceased husband's name was still on the bill. It should have been corrected months ago, but NO!!! Now, she did not receive a bill and called to ask about it. The customer service representative stated that it was a three party bill and that was the cause of the hold up. It had her name, her deceased husband's name and Xfinity Comcast. She requested that a bill be sent out immediately. She received it and was charged a $10.00 Late Fee, which was paid. She received the December bill, which is due in January and there was another $10.00 Late Fee added and the bill is still current!!

After a 1 1/2 hour drive, we had to wait for the Store Manager, Brian. After a 15 minute wait, Brian comes in and assists him employee who was experiencing some problems with a customers account. The he proceeds to do an interview, before finally getting to us. She met with Brian, the Store Manager, and he looked up her account. He said that every thing was correct and that her deceased husband's name was removed. When she went to look, it was still there. Brian stated that it could take up up to 6 months for it to reflect on the bill.

He put in a ticket for Xfinity Comcast to review the bills and to waive the Late Fee, but he couldn't guarantee that they would waive the fees.

My friend has been a Comcast customer for 45 years!! Instead of trying to find a solution to her problem, he suggested that she go local with Highland Communications, which is local for Scott County, and start fresh! I bet that Xfinity Comcast might not like him suggesting that!!

There was one employee whose pants looked like that they were about to fall off him. They were so low that you could see his underwear! This is NOT APPROPRIATE BUSINESS ATTIRE!!! The Oak Ridge Xfinity Comcast is a JOKE!!

Xfinity is not customer friendly!!! A friend 's husband passed away and she wanted to switch service from his name over to her name. She thought that this was something that could be either handled over the phone or by requesting a change of information form. She called Xfinity and spoke to a lady, from the Philippines who was very hard to understand, and she was told that she would have to go to the closest Xfinity store and fill out the paperwork. The lady stated that it was Xfinity 's company policy not to do anything over the phone and they don't mail anything out. My friend replied that Xfinity mails out a bill and she mails back a payment, so why can't you mail the change of information paperwork? The woman then said that Xfinity could send an email for her to download to sign, then email back to Xfinity. My friend is an older lady that doesn't have an email. So here we are in Oak Ridge, TN, September 25, 2022, on a Sunday afternoon. We traveled from Scott County, which is over 1 1/2 hours away!!!! Xfinity had a office in Scott County, but closed it down and moved to Oak Ridge. This could have been easily solved by completing it over the phone or by sending out the paperwork. My friend is back to the car. She was told to bring her husband's death certificate and a picture id. The lady at Xfinity didn't even look at the death certificate or the picture I'd, she pulled it up on the computer and changed everything in a matter of minutes. This could have been done over the phone!!! Xfinity needs to realize that some of the older generation is not into the smartphones, computers or new technology and therefore not able to do...

Beware Oak Ridge Xfinity Store! Short version: Xfinity store took in our cellphone trades and never mailed them to corporate. Charged $1309! Store manager claimed they were mailed multiple times. 45 days later got the police involved and 10 minutes later we had our phones back. Incompetence or attempted theft? Hard to say. I thought maybe the manager was covering for an employee. Still trying to get Corporate to take the phones back because it has been so long.

Long version: We switched to Xfinity Mobile from Verizon. It was a lot cheaper and uses Verizon towers. We got two free Iphone 12 minis. We hated them (we are Android people) and asked for Samsung phones (that we would pay monthly for). Xfinity sent them to our house. We went to the Oak Ridge store to swap them out. Unfortunately instead of mailing the iPhones back ourselves, we turned them in at the store. All was well. Twenty days later Xfinity charged us $665 dollars. It took several store visits and calls to Xfinity to find out that the charge was because they hadn’t received the phones. The store manager assured us she had mailed them in. While I was in out of town they billed us for another $645 for the second phone, the auto-pay on our account failed for some reason AND THEY SHUT OFF OUR phones! Once we figured out what happened, we paid it and they turned our phones back on. When I got back in town I went to the store. I refreshed the manager’s memory of our situation and she found a tracking number for two iPhone 12 minis. I got with Xfinity support and they determined the tracking was not for our phones. They told us to file a police report if we thought the store employee stole them. My wife went to the Oak Ridge police and filed a civil complaint. The officer told my wife to return to the store and inform the manager that he would be in her store doing an investigation the next time the employee we dealt with was working. The manager walked into the back of the store and found the phones within 10 minutes. 10 minutes! After all this hell! We still don’t have our money back, but hopefully we will get it when we send the phones in ourselves. It’s been 45 days. I’ve got about 16 hours and 4 store trips invested in this not to...

Comcast provides "service" to my business. I put the term "service" in quotes as if there were ANY other choice in internet service providers in Clinton, TN, we would be with them. I pay more for my service here at my office as compared to my home, which is covered by Charter, and receive a quarter of the steady state download speed. (2MB/sec vs. 7.7MB/sec at my home).

There are interruptions in service almost daily without warning. I call frequently from my cell phone, because my office phones are "bundled" with them. I have gotten some of the most laughable customer service from them as you can imagine. My favorite was the one time I called and the young lady told me I can "check their website to see if there is an outage in the area and when it is supposed to be corrected".... Keep in mind, I was calling because I was unable to use the internet because of an outage.

We disconnect so frequently, we have taken to call getting disconnected getting "Comcasted". I suggest if you are taking the time to read this, you can start to do the same. Maybe we can make the word Comcast synonymous with interruption in service. I'm taking the time to write this review while I wait for my "2MB/sec" service to download a program at a blazing 500kB/sec speed. Now that is Comcast fast! I laugh out loud every time they advertise about their speed. Comcast's slogan should be "Comcast, you don't have any other choice, suck it up."

Edit: I forgot to mention that every month or 2 our bill goes up with no reason or notice. We started at 220 a month and over the years we are over 298 a month, you call and address it, they appease it by lowering it for a couple of bills, then gradually raise it back up. It is a constant cat and mouse game with these guys. They always say something like "that's the rate you always pay" or we're giving you more speed" or "more channels", but the only thing that has changed in our last 5 years of service is the price. Seriously, if you have any choice for service than Comcast, any choice at all, use the...