Rockridge Day Spa — Attraction in Oakland

I initially started going to Elizabeth for eyelash extension fills, which she’s insanely talented at! I’ve had eyelash extensions for about a year now and have had 4-5 different techs work on my lashes and Elizabeth is by far the best. They look the fluffiest, fullest, and most importantly, last the longest when Elizabeth fills them. My lash cycle is relatively quick; I typically need a fill every 2 weeks. But Elizabeth (with her vast array of knowledge) asked if she could try out a different curl that she felt would be a better fit for my lashes and sure enough, I can happily go 3 weeks between fills!

Yen has also done my lashes, but I’m not able to say how they wear yet as it’s only been about a week. But so far, so good – they look great and Yen is so incredibly sweet, I can’t say it enough! And if Elizabeth recommends her, then that means Yen’s work is up to par with Elizabeth’s so I trust that these will last!

What started off as eyelash fills quickly turned into Elizabeth being my go-to for all things skincare. In 2018, I had a hormone imbalance and my skin suffered a great deal from that. Although I worked with a naturopathic doctor to heal the imbalance and continue to do so to maintain optimal levels, my skin has never gotten back to 100%. And yes, I am my harshest critic, but it’s been incredibly hard to deal with as skin issues were something that I (thankfully) never had to deal with up until a couple of years ago.

After only 1 appointment with Elizabeth, my skin noticeably improved!! I was (and still am) shocked by how quickly we saw results. One of the very first things Elizabeth said to me about skincare is that a simplistic, natural, less is more approach is her style, which I really appreciate that as I prefer more holistic solutions as well.

Sometimes, I feel like estheticians want you to overhaul your entire skincare routine and purchase all new products. And I’m sure they mean well and have a rhyme or reason behind it, but it can be really overwhelming and leave you feeling confused about what you thought you knew about skincare. But it was the complete opposite with Elizabeth - she said that I already have a pretty good routine and she liked the main line that I use, she only recommended a few minor tweaks and changes along with 1 new product (which I’m convinced is magic, something I never thought I’d say about a skincare product) to help improve my current routine even more.

I really appreciated that because I felt like Elizabeth took the time to genuinely listen and craft a solution that’s individualized to me and my skin. Elizabeth is SO incredibly knowledgeable; truly an expert in her area. And it’s evident that she sincerely loves what she does; it shows in her work, communication, kindness, and selfless service to her clients.

My husband plays professional baseball, so we travel a majority of the year and were only in this area for part of the year this year. I wish more than anything I could somehow bring Elizabeth with us or still see her while we’re traveling because she’s the best of the best! But if all goes well, we should be back here in April, which cannot come soon enough! And until then, I know I’ll be consulting Elizabeth from afar because I wholeheartedly trust her and her opinion when it comes to my skin. I’m so incredibly grateful to have met her and for all that she’s done for my husband and...

I’ve gotten a massage here before from Rachel, and it was one of the best massages I’ve had. So for my 40th bday, I booked an extra luxurious 90 minute deep tissue massage w/ Rachel. Was looking forward to it for weeks (I can’t afford to splurge like this very often).

In order to confirm the appointment, the spa calls, emails, and texts, to ensure the customer is there and doesn’t waste the spa’s time.

When Rachel unexpectedly had to leave early, all I got was one voicemail. I worked all day, honestly had a pretty frantic day, so hadn’t checked my messages and went straight to the massage appointment. So when a different massage therapist showed up, I was very surprised, but figured something unexpected came up, but they have a person with a similar skill set to sub in, and went into the massage still feeling good.

I’m am not annoyed that Rachel had to leave early, things happen. I am really annoyed that they didn’t actually confirm w/ me that switching the therapists was ok w/ me (they could have texted and emailed, as they do for themselves- but apparently don’t care as much about the customer). And I’m annoyed the massage therapist they subbed in was not similar at all, in skill or style to what I had booked. (To be clear, the sub was lovely, had great energy, but was just a different style to what I had booked.)

They charged me for a deep tissue massage, and I basically got someone rubbing lotion on me for 90 minutes, and I left with all the pain and knots that I came in with. They should have at least charged me for a Swedish massage instead, and been aware of the very stark differences between these two therapists. Booking a specific service, then receiving a different less expensive service, but then being charged for the original thing is extremely bad practice. Very disappointed.

Am going to try Cocoon next time, as I’ve heard good things. Super disappointed, because Rachel is so talented, but I’m not risking it again, I can’t afford to...

So bummed about my experience at this spa after 3 opportunities (2 for me and 1 for my husband) to get our facials right. My initial facial was an okay experience but I had a hunch that my esthetician was on her phone for a portion of our time together as there were long quiet pauses. Instead of performing a hand or arm massage when my mask was settling, she was texting/scrolling as I could periodically hear her nails against her phone screen. I left being a bit upset but my skin looked amazing so I didn't complain and decided to send my husband to see her a few months later. I was hoping that my first experience was a fluke and he would have glowing skin like I did when I left the spa that day.

After he returned from his facial his skin looked great so I booked another appointment for myself. Unfortunately, I again had the same experience of the continuous phone use. At one point she was massaging my head with two hands and one hand dropped so that she could be on her phone. I was so frustrated and felt disrespected that she wasn't being present in our time together. I then realized that it was actually unsanitary for her to go back and forth between touching her phone and touching my face without washing her hands. When I returned home I told my husband about the experience and his response was, "yeah, there actually were a bunch of long awkward pauses during my treatment".

The spa sent me a feedback survey the next day, which I promptly completed. It has been over two weeks and no one has reached out to me to follow up on my experience. I won't be returning and...