Tri-State Sound & Light LLC — Attraction in Onalaska

Worst customer service ever. Whoever is answering the phone in the office right now is either having a bad day, or is a complete jerk. I would probably say the latter. I was trying to hire these guys to supply lights and sound for my wedding. I was simply asking about a quote I was told I would receive last Friday afternoon, and didn’t receive it. I understand things happen and people are busy. So, I waited until today to ask for it again. Once I asked more about the quote and if I could have it emailed to me the person on the phone became defensive on why I hadn’t received it yet, so much to the point that he kept cutting me off. He then went on to tell how busy they were, which I understand. I was going to tell him I understand but he kept rambling over me. He explained they were so busy and said my quote got pushed to the side without even telling me. Which again I understand but I don’t know why he decided to get mad at more or let me talk. I couldn’t get a word in or an explanation. He then told me that “I am gonna decline to have their services then.” And then hung up on me. What a miserable human being and horrible representative of...

These guys have been my go-to for many years now. (For all of my pro audio/lighting needs). They keep up on all the latest tech, but are also actively accommodating to my personal preferences. They stock, and allow hands-on experience with, an impressive inventory! They have even fielded after-hours phone calls/questions, and are quick to locate, and order special brands/products I need. This is a local business I’m happy...

We have worked with Tri-State Sound and Light for 10+ years for all the sound and lighting needs of our Haunted House. Tom and Andy are extremely responsive and timely in regards to our sound or lighting issues. We have always appreciated the quick response time to any concerns or questions as well as the professional yet still friendly demeanor when...