Banfield Pet Hospital — Attraction in Orlando

Greedy and disgusting establishment if you ask me from the lack of communication, negligence from the doctors, greed trying to scam their customers into spending as much money as possible, and rude receptionists. I would avoid going here at all costs. They do not care about their customers; they only care about money. They do not care about your animal’s wellbeing as the doctors prescribe meds animals are allergic to and don’t even apologize for it. The doctor’s name was Dr. Sayed Amin Dadsepah, I wish I had the receptionist’s name, who was very rude, but she was not wearing a name tag. The best I can do is describe her as an average height medium skinned Hispanic woman with curly hair. Whatever you do, don’t come here. I will never come to this location or any location of a Banfield ever again. On Wednesday, 8/21, I made an online appointment at the Banfield Location 4900 East Colonial Drive for an in-room appointment for my senior cat. This was important to me, as cats can get easily stressed out when kept in the back with other animals. However, specifically my cat has some medical conditions and doesn’t do well when kept near other cats; it flares his conditions up. I arrived at the vet and was taken into a room where I explained my cats symptoms/reason for the visit. I explained to the assistant/tech my cat had allergies and to check the profile. Additionally, I told the assistant/tech that my cat does best with pills not liquid and asked if they could prescribe me pills. The assistant/tech went on to explain to me that cats are better with liquid so they would be prescribing me liquid. As if I don’t know my own cat after having him for 13 years. I wouldn’t be asking for pills, if I hadn’t had success giving them to my cat. Next, without telling me they took my cat to the back and told me to go up front, and he would be ready in a few hours. This was concerning and confusing, as I did not make a drop-off appointment as I stated earlier. I proceeded to the front desk where I asked why my cat was taken back when I made an in-room appointment only. They explained to me that they changed everyone’s appointments without informing us to drop-offs. Had they called and informed me of this ahead of time, I would not have taken the day off work and come into this vet’s office. The receptionist checked with the vet assistant/tech and told me it would be a few hours, my cat would be ready for pick-up by 12:30 pm. Then, they told me I would receive a phone call around 12:00 pm. I went home and waited, at 12:15 pm no one had called me, so I called the office. The receptionist spoke with the assistant/tech, and now he is not ready until 2:30 pm. I was given no reason or explanation as to why the times changed. At 1:50 pm I got a phone call from the assistant/tech asking me if I was still coming to pick up my cat and asking where I was. I explained the receptionist told me to come at 2:30, and the assistant/tech tells me that he told her to tell me 12:30 not 2:30. This was clearly a miscommunication on their behalf. Additionally, the assistant/tech tells me they are going on lunch from 2-3 pm and asks me to come now at 3 pm. Now my cat, who wasn’t supposed to be there more than an hour with me, turned into a half day, and then into a full day at the vets while he has medical conditions that are worsening by being exposed to other animals in the back. After I leave with the meds, I notice my cats throwing up every time I give him the meds. . I looked at the medicine and realized they prescribed a medicine that my cat is allergic to. They know my cat is allergic to it, because we found out he was allergic to this medicine last time I was at the office. Therefore, it should be on file that he is allergic to it under his pet profile. I call the office to explain the situation, the receptionist speaks with the doctor and calls me back. No apology was given, although the receptionist did admit that the doctor sees the note under my cat’s profile that he is allergic to the medication. Clearly negligence on...

First let me preface this review by saying that I have a Banfield location a few blocks down that I swear by and only came to this one because my cat, who is 7 months old, has an eye infection and needed to be seen as soon as possible and the normal location was booked.

To begin my horrible experience I made an appointment for 915 am - when I made the appointment no one bothered to tell me that this location moved out of PetSmart to a new location up the road in a different shopping center. After calling 9 times and waiting 20 minutes someone finally picks up the phone and instead of just giving me the new address they are rude about me not knowing what the name of the shopping center I am in is called (even though I told them the exact address I am at and that I'm in front of Petsmart) but are able to give me perfect directions after being rude and and asking me if I was next to other stores? Then I get there and the vet tech is completely rude and they make me wait in line only for me to be skipped by a cat who is there for its annual shots.Then the vet tech up-sells me on a test I know my cat doesn't need. He tells me my cat will be ready "early PM" Well it reaches 1PM so I call only for them to not be able to find my cat in the system at all - its like she just disappeared into thin air. Then 5 minutes later they suddenly see her name in the system. Where she was the last 4 hours after I dropped her off? Who knows. Then the receptionist says she is being seen and a nurse will call me shortly. Well after this an hour and a half passes by and no call. Its 2:30 PM at this point, considering Banfield closes at 5pm I would assume this is past their "early PM." So I call them only to find out the vet hasn't even started seeing non-surgical patients and that they don't have an order that the pets that are there will be seen in. Then after a few minutes the vet calls me only to tell me my cat is "mad at them and they need approval to give her an antibiotic shot that will cost $55 and come with eye drops, they need the approval now because they don't think she'll let them do anything to her after they put her back in the cage" I was horrified at how rough they were probably being with my cat who doesn't hiss at anyone at her regular Banfield, strangers she sees come over or even me when I have to bathe her every once in a while that she gets into some dirt. Mind you my cat isn't even 1 years old yet. Well they tell me she will be ready in an hour. I get there and suddenly am being charged more than I was told over the phone. Well apparently the antibiotic shot did not come with eye drops and its actually an eye ointment that costs another $40. After I inform the receptionist that I did not okay this and was told something different by their vet she goes to confirm with the vet. She comes back and tells me that the eye ointment is optional and my cat doesn't need it and she needs to be rechecked after a week. The vet tech (same one from earlier) comes out with my cat and tells me that she does in fact need the eye drops and to wait in the lobby so he can get the prescription from the vet. My poor cat hissed when he handed her to me until she realized who I was then she just kept meow crying non stop. After waiting another 15 minutes for this prescription, I apparently do and don't need, he tells me "here's the prescription so you can shop around for prices" as if the reason I didn't buy it was because I was told she doesn't really need it and was instead because I couldn't afford it. He also told me that she has a respiratory infection and needs to be separated from my other cat. Which is something that not even the vet told me in our phone call - very bizarre. So now I'm out $90~ and I'm not sure what medicine my cat does/ does not need or what's really wrong with her. I call back asking to speak to the vet - well they're busy and can't talk and will have to call me back before closing. Needless to say I did not get a call back.... I made sure to make her recheck appointment at her...

Horrible experience. I’m never bringing my pets here again.

I rarely leave reviews, but after dealing with this clinic multiple times, I feel obligated to warn others. I've brought two of my cats here, and both experiences were frustrating, disorganized, and felt like a cash grab.

My first cat, Rascal, was losing weight and not acting like himself. I booked an appointment through the app. When I arrived, the front desk woman insisted I didn’t have one and was extremely rude about it. I showed her the confirmation on the app — she still denied it. I even booked another slot on the spot (available in 10 minutes), and she still refused to honor it. It wasn’t until another nurse came out, saw Rascal’s poor condition, and overrode the receptionist that we got help. Rascal was later diagnosed with kidney failure and passed away. I let the front desk rudeness go at the time, but I wish I hadn’t.

My second cat, Embers, was aggressive toward other pets and had been living peacefully at our family business for years. We eventually brought him in for a dental cleaning and signed up for their Pro Plan. During that visit, we were placed next to the back cat area and heard everything. A staff member yelled at a cat multiple times, saying things like “Go ahead, hit me again, see what happens!” This made us incredibly uncomfortable — especially since Embers has a history of aggression at the vet. But we had already given him calming meds and paid, so we stayed quiet.

Later, we were told Embers needed to be neutered — that this would help his aggression. I called ahead to ask if neutering was included in our plan. The woman on the phone put me on hold, then came back and confirmed that yes, it was covered — we’d only need to pay for anesthesia, pain meds, and a cone.

On the day of the procedure, we dropped Embers off at 7:30 AM, having already given him calming medication to make the visit easier on him and the staff. When we arrived, we were suddenly told the cost was nearly triple what we expected because our specific plan didn’t include neutering. At this point, he was already medicated and calm, so we reluctantly agreed and planned to put it on our credit card.

At 2:20 PM — nearly seven hours later — we got a call saying they had just now put him under anesthesia and discovered he had already been neutered or might have cryptorchidism (undescended testicles). They offered a $200 testosterone test to confirm, but we declined since we couldn’t afford additional surgery anyway. It was extremely frustrating to know they waited so long, allowing the calming meds to wear off, which could have made the procedure more difficult and stressful for everyone — especially our cat.

When we picked him up, they charged nearly $300 even though no procedure was done. They said it was for anesthesia and inspection. This made no sense since we were originally quoted around $400 for the full neuter. So either the original quote didn’t include anesthesia (which is deceptive), or we were overcharged.

Even worse, the vet told us in person that Embers likely was neutered based on his physical traits — something they could’ve (and should’ve) said before putting him under. That would’ve spared us stress, financial strain, and unnecessary trauma to our cat.

All of this points to serious disorganization, poor communication, and shady practices that feel more like a money grab than responsible pet care.

I’m canceling our plan and taking our pets elsewhere. Do yourself a favor and find a clinic that actually communicates, treats clients with respect, and doesn’t run you in circles while draining...