Fenrich Jewelers — Attraction in Ormond Beach

This may be my first ever negative review and it's a hard one to write. My family has been going to Fenrich for about 20 years. They do good custom work for a reasonable price. Things have always been good until our last experience. My wife had a custom piece done and after receiving it she went back to the jeweler to see if he could make some changes. She liked the piece as is, but wanted a little tweak. Without saying anything, the jeweler took the custom setting off our piece, cut her a refund check and told her to find a new jeweler stating "He doesn't do this". She left confused and called me.

I stopped in to talk to the jeweler and explain that my wife liked the work he originally did and if the modification requested wasn't possible all he had to do was tell her. She would have understood and walked away happy. He didn't want to hear it, saying he would lose money to redo it, etc. I told him that we were prepared to pay him for any changes performed but he didn't want to listen. He told me to find another jeweler and that's it.

My hopes are that this Mr. Fenrich reads this and understands that not only did he lose a longstanding customer, he was rude in the process and hurt someone's feelings. I don't care how good your work and prices are, it doesn't give you the right to treat...

I bought a finger non-invasive blood glucose monitor. It arrived today 15/10/202. It is a cheap piece of plastic that doesn't work and took weeks to be delivered.

I paid £34 for this rubbish and I recommend you don't buy from this company.

I want to return it and asked for a refund the same day I received it with photos I took as proof it is not damaged it just does not work.

It came with no batteries either.

Buyer be ware, because there are companies who will sell medical appliances that are not fit...

I have always been so impressed with the work and the service that regardless of where I live in the country, when I visit my family in Ormond Beach, I bring all my jewelry repairs and new designs to Fenrich's because they always deliver satisfaction. I have been going there since I lived in the area in the 70's and appreciate their honesty and...