Verve, a Credit Union — Attraction in Oshkosh

After years and years of dealing with this particular location due to our business location in the outlet mall nearby, things haven't improved in the drive up. No issues with friendliness etc. But..... do they have a poor training program or just hire on people who don't understand math/banking? For 11 years in my experience in this location. 1-2 times a week there are mistakes with simple change/coin orders. We ask for $200 worth of change, fives, tens, quarters etc. Something is often missing and we are short change, or we get the wrong amounts.

Most recently and not the first time this has happened, a deposit has gone missing. Some of the drive up employee's over the years have been so utterly confused as to what they do with a change order. Give them the bag, you get nothing back. Or they give you the change order, and you ask them "don't you want our money for the coin order exchange?"

Over the years, every time pulling up to the drive up i see snacks, drinks all over the place on counters. I mean, is this what they do here? snack and have a party all day long while making continuous and consistent mistakes on a regular basis? Maybe if they focused on banking and depositing things in the correct accounts rather than what food/drink they are going to have piled up all over the place we'd not see constant mistakes.

There have been times where we've received no deposit receipts, other companies deposit receipts, sometime other companies deposit bags. But for 11 years, 1-2 math/money mistakes and other serious issues and concerns EVERY single week.. Makes me wonder just how much money customers lose.

Then, to add to it, sometimes they close down for a day when normally open for "training"... a lot of good that does.

I just don't know. Like i said, they are nice, never been treated poorly. Just they can't seem to keep anyone hired for long that knows how to do basic math, use common sense, or whatever else. Either way its a reflection on the bank/company and management.

The only employee that used to work through the drive up that i felt was just truly awesome was Maisie. Sorry if i spelt her name incorrectly. It's been awhile since i've seen or...

I really liked this bank before it turned to Verve. Since their new app update, they now include pending transactions and will show what your available balance is. I had 2 overdraft fees because of a pending transaction that was on hold to come out the next day that I got paid. I have NEVER had that before and even though the person reversed the fee, she tried to tell me to have enough in my account. I had enough the prior day..Transactions weren't to pull until the next day. If I get overdraft fees for future hold transactions because of your new system update, then I will have to move my account else where. I heard Chase Bank will pay you 100 to open up a new account with them. I get paid every Friday and since this pandemic, I've been living paycheck to paycheck. I can't be having 32 dollar overdraft fees when my account is technically not even in negative yet. Since Verve, I've had so many issues already and people have been ruder and not as personal as previous workers. The condescending replies from some of the females especially. The reason they have any stars now, is because their rates are competitive than other banks and will help with personal loans when you are in a bind but last time I asked for a loan it took 3-4 weeks just to go through and I had to contact them to find out what was going on. I was able to get a loan somewhere else same day. Definitely miss the old branch on Packer in Oshkosh. The old staff...

• update 10/19 - it has been 5 months and Verve still owes me $117.24 update - waived late fee but wouldn’t waive interest because there was a “misunderstanding” For years I have have nothing negative to say about Verve. Today that changed. I attempted to make a credit card payment and now that the payment didn’t go through I am being charged interest and a late fee. I attempted the payment through the Verve app and was not given any red flags that’s it wouldn’t go through. I even called in and talked to a rep a couple days later who told me the payment was pending and that it would be effective the day I initiated it as to avoid interest and fees. Now, over a week later and after the payment still hasn’t gone through I was charged over a hundred dollars in interest and late fees. I called today to find out why and was told there was nothing they could do. I submitted a complaint on the website and got a call from a manager that said the daily transfer limit was less than my payment attempt and that is why it did not go through. She refused to waive the fees even though they had multiple opportunities to tell me the transaction wouldn’t happen. Instead they waited until the fees and interest were charged and are trying to strong-arm me into paying. I am still waiting to hear back but until this is resolved, these written...