Crowley Furniture & Mattress — Attraction in Overland Park

This was only our second time buying anything at Crowley (first time was several years ago at their Liberty location), and immediately upon entering the OPKS store, we were greeted by a friendly, but not pushy, salesperson who truly knew his inventory. We told him what we were looking for and within seconds, he showed us a set (power motion sofa and loveseat for our basement rec room) that we loved. It was a quick and easy process, without any hassle. The salesperson (Troy) was able to thoroughly answer all of our questions and did so with a smile. No up sell, no pressure, just a pleasant experience from start to finish. The delivery guys were very professional as well. Removing our old beast of a sofa quickly and easily, without a single bump into a wall or door. It was a hot summer day, they never complained and instead, moved quickly from removal to install, ensuring we were happy before they left. There were a couple of minor issues to arise (a small tear on sofa and a catch with a mechanism -- both of which could have happened at the factory; difficult to tell). Crowleys responded very promptly, apologized for any inconvenience and quickly sent someone to our home to perform the necessary repairs. The repair technician was also professional and thorough, doing all he could to try to ensure our needs were met and that the furniture met all expectations. Laura Crowley herself even called to ensure we were happy with our purchase. That's the kind of customer service one rarely finds. We were very pleased and although we have, in the past, shopped elsewhere, we would definitely consider another purchase given Crowley's service and desire to ensure customers are satisfied. If you're at the OPKS store, be sure to ask for Troy! You'll be...

The moment I walked in CF sales associate Mary came up to me asked if she could help me find something. I told her it was my first time in a CF store and I’d like to look around the store at some furniture. Mary said okay let me know if she could help with any questions or concerns I had and gave me her card. I found a sofa and chair but wanted to check a few other furniture stores. Mary said to give her a call if I decided on the items I was looking at. Mary gave me all the information I needed for the items. I called Mary back next day and asked if the items I looked at had a love seat available. Mary look the item up and a loveseat was available. Long story short Mary was very easy to work with made sure I got the furniture I wanted, provided all the financing info needed, and made the process very pleasant. I would definitely recommend CF in Overland Park, Kansas if you like a very pleasant no pressure experience when buying furniture. I can’t comment on the furniture yet. I ordered new from factory so it will be about a month before I can review that, but so far it was a pleasant experience I’m sure I will love the new leather furniture. I will definitely buy from Crowley...

We were very dissatisfied with the Liberty store. Lee's Summit Emily and her manager were very kind, very helpful. We purchased the furniture we wanted and had our receipt emailed. Then rather than stop at 2 stores to get the pieces we wanted, they said overland park store had both and sales people could help to load. Today we drove there to get the couch and loveseat. We asked if they could help load, but first he said we are very busy, while 6 or 8 stood at the desk and 2 stood by us. We said we could wait. Next Bryan said it was against policy. As I started to load the cushions he began arguing that we didn't have a place for the 2 couches and said we will give your money back. I said we bought these couches, m we're taking it. He told me don't touch his cushions. I told him call cops, we have a receipt. He next sat on the couch, so we couldn't load it. I just took cushions from the other couch. He then complained we were going to ruin the couches. We ignored him, loaded our paid for furniture in my truck and will never buy from Crowley again. By the way these 3 women are amazing at loading a pickup with 2 couches, when Bryan said it...