Scheels — Local services in Overland Park

Absolutely disgusting experience at that store on Friday, August 1st 2025.

After not being able to get any employee to assist me, or even acknowledge my presence, I ended up speaking to a rude man by the name of Tobie.

Despite the fact that his actual title was “assistant store leader“ Tobie Treated me with contempt and disregard, And did not offer any apology or resolution to the way I was treated. He didn’t even offer to provide me any assistance. When I ask him about that, he told me that he specifically wasn’t going to provide me any assistance, because he believed I had a “personal vendetta“ against some random employee that didn’t help me get the item I came in to purchase.

I ended up having to speak to the corporate office, and then on my own proactivity, finally got to speak to the store manager Blaine, who was every bit as rude and disrespectful, and as arrogant as his assistant store manager.

No apology, no attempt to make it better, nothing. I never asked for money, or to be paid off or to be loaded up with gift cards or anything ridiculous like that, all I wanted was to Possibly get a small discount on my next visit, it would help make up for the three hours I wasted between time in the store and travel during this visit and the minimum two hours round-trip I would spend coming back a second time. Some may see that as asking for money, however, I see that as quite simply Scheels trusting that I’m willing to come back and give them another chance just as much as I would have to be willing to give them that second chance, because I discount with no purchase is literally a zero dollar discount. I was willing to let this go both ways to make things right, had they offered a paltry 10% discount (about what I lost out on by not making a purchase during the cardmember appreciation weekend that was going on) but I was mocked by the store manager and patronized with a lecture about how Scheels is a “premium retailer with premium products“

Yeah, give me a break. Other than company branded merchandise there is literally nothing that Scheels sells that I cannot buy from any number if their competitors.

As it is, is it’s a two hour round-trip for me to come to the store, I walked in intending to buy a single $34 T-shirt, and during the course of my visit would have purchased approximately $700 worth of items that I physically had in my hand at one point or another had a single employee showed me even a minimal level of customer service and courtesy.

I needed a tshirt taken off a high peg. That’s it. That’s the whole of the “assistance” I needed. I couldn’t even get that.

I don’t get to visit that store very often because it’s two hours round trip from where I live, but every time I do, it seems like whether intended or not, I end up spending hundreds of dollars during my visit.

I will not shop at Scheels ever again. The management of this store should be fired. That is not something I say lightly, as I believe people make mistakes, however, the way I was treated by someone in a member of management, and then subsequently treated by that person‘s direct manager was intentional disrespectful, and unacceptable.

Shop anywhere and everywhere other...

UPDATE: I wanted to update my original post and add another star. With in hours of my complaint a different manager from the store called me, apologized and made the situation right! Needless to say I went back to the store my gun application came back proceed and I now own the AR rifle and have it at home. I truly appreciate there rapid response! I will definitely be back for more shopping.

I have been to Scheels many times I like the store itself. I also really like there firearms setup. Although my experience with the firearms staff is less than satisfactory. I went to Scheels in February of this year to buy an AR. I received a NICS delay and decided not to wait for the delay at that time and left the store deciding I would attempt again later. Fast forward to now past the 30 days of my last attempt I went there yesterday 04/26. I wanted to purchase the same AR. This time I have consulted an attorney and feel confident I should be approved or at worst delayed again. Which for the delay I need the NTN number to appeal. Some guy not even the original guy who was helping me came out and said I was flagged for a denial in February for the same AR firearm. He was not really friendly and sounded so matter of fact for not having a clue clearly of what I experienced the time before. From my knowledge I have NEVER been denied to buy a firearm. I asked him for the NTN number and immediately sent in request for challenge yesterday. The FBI has already responded back " be advised that your firearms related check was not denied". It then tells me to contact the agency who conducted my firearms check for status.I don't know what that kid was talking about yesterday. I plan to call Scheels today to see what there explanation. Im truely dissatisfied with the sales end of the firearms. Last time I had to drive back also to get my I.D because I didn't get it back when I decided to not wait on the delay. When they called to tell me they had it they acted funny about holding it for me until I could pick it up. I live about 35 minutes from Scheels and work during the week. I definitely feel there customer service skills could improve. Is the service matched the displays I would give...

I bought a garmin watch here. After a few days of wearing it, I realized I was having a hard time getting used to it, however, I had already thrown away the original packaging assuming I was going to keep the item (bad on my part). I gave Scheels a call because I knew about their 90 day return policy. I explained that I had only worn the watch for a few days, I still had the receipt, but explained that I didn't have the original packaging. The lady on the phone put me on hold while she checked with customer service. She returned and assured me this wouldn't be an issue, and the watch could be returned for full refund. When I made the trip to return the watch, they had an exercise staff member come down to inspect the watch, which I had no issues with as that seems like appropriate protocol given the circumstances. However, when the staff member arrived at the desk, she saw there was no box and immediately told me the watch couldn't be returned without even inspecting the item. I explained that I had spoken with a member of the team shortly before and was told I was able to return for a full refund to which she replied "well she probably didn't know what she was talking about". Upon leaving, I called the Scheels in my hometown (Wichita, KS) and explained the situation to them. They assured me they would accept the watch for full refund, which they did with no issues, even after having a staff member from exercise inspect the item. If the Wichita location wouldn't have refunded me, that would be one thing. However, it was clearly a refund that could have been made, so the staff at Overland Park Scheels should probably all get on the same page communication wise and be aware of their policies so this doesn't happen...