TheKey - Senior Home Care — Attraction in Palo Alto

We needed to find care for our very sharp 94 year old Mom who had been living on her own until a point of health issues that caused her to feel uneasy in her home all day, each day. None of us “kids” lived near by.

Over the years, I had looked into assisted living and private care facilities and had a feel for what to look for in an agency. In this process, I had also spoke to a number of agencies.

TheKey came highly recommended to our family and with that connection we started the process of meetings. Savahanna was our contact who came to our home to meet us and gain an overview of what my Mom’s needs might be. She was thorough, professional, compassionate and nice. Daisy was our in home care coordinator and communicated extremely well with us about the caregivers who would be assigned to our Mom. She seems to know what type of person would work well with our Mom and also very easy to talk to with great communication skills and kind.

My Mom had two different caregivers, one 3 days and the other, 2, each for half days. The ladies that were sent were kind, considerate and great company for our Mom, and they also helped with light tasks each day. We all felt better that our Mom was well cared for.

I feel the staff at TheKey have qualities you cannot be taught, and that is kindness. This is particularly important for Seniors and their families. It’s wonderful to do a job well, but that personal touch...

Our mother (81, cognitively with it) who had elective surgery used this company to assist as she recovered. For seven days we had four care providers for 24 hour care. One was very unprofessional, ate my mother’s food, left wrappers, and even asked for a cell phone charger. She called from the room to my mother saying to “holler” if she needed help. She was not able to assist my mom with her ice machine for inflammation. The other providers were empathetic and kind. They shared they did not receive extensive training but we felt they were more than competent and provided safe care. The other area of concern was billing. When we received our bill we were charged time and half for 12 hours and when we said we were not aware but had requested 8 hour shifts and were denied. They noted it was “ in the contract”. It would make sense to be a bit more transparent with patients by highlighting key areas such as this before care and possibly to a family member. There was an assumption of blame towards the patient instead of considering the patient. We feel there are very serious concerns about this business. We advise you to consider these points. Honest, transparent, and trained care should be the norm for...

When my mother became suddenly ill, and suffered a serious fall, we didn’t know where to turn for home health resources. We asked our trusted family doctor, and he immediately referred us to Deanne Belcher and The Key.

Within minutes of my call, Deanne was able to join us at the hospital. Her experience as an RN was fully evident as she quickly grasped the many aspects of my mother’s very complicated medical conditions. She was also great with logistics. She knew what resources, both in terms of personnel and supplies, we would need to make home care possible and safe. She even visited our house to make sure plans fit our family’s needs perfectly.

Deanne was also kind, compassionate, and understanding as my mother’s illness took unexpected twists and turns. She gently helped us through difficult conversations. I was so appreciative to have her support when making tough decisions. I knew I could trust Deanne in the hardest of times.

Sadly, my mother passed away in the hospital before we were able to bring her back home. If I ever need care for another relative or friend, I know I will not hesitate to contact Deanne and The Key.

I will be forever grateful to...