Xfinity Store by Comcast — Attraction in Panama City

Long story that I will try to make a bit shorter. I bought a new home. Brand new home that as never been connected. I was set to close on the home in late December. I called Comcast the first time in late November. I told them that the house was brand new, in a small development that has never had Comcast. They told me that they will send it to the technical team and would call me back in 7 business days. After 7 days (and then some) passed, I called back. They apologized and exclaimed that they would get back to me in 3 more business days and would "Escalate" the ticket. After a weeks time and again, no call back, I called them back. The answer I received this time was, "Sorry we didn't call you back but the technical team has added a note to your case. There is no plant in your area. We can not get service to you" I quickly reminded them that there are homes all around my development that have Comcast. I asked the girl if she would kindly look up my address on google maps and prove to herself that there are homes all around me that are connected, which means that they DO HAVE A PLANT IN MY AREA. She confirmed that I was correct and said she would have it resolved by the end of the day and that she would call me back then.......NO CALL BACK! I after a few days, I called back again. This time talking to a guy. Got the same message from him. Asked him to do the same thing with google maps and he confirmed that I was correct. He would escalate this and for sure get me connected. He said to give him a few days and I would receive a call for a connection date. I waited quite some time until after I closed on my new home. NO CALL BACK AGAIN. It is now 2019. Got a guy in support that simply did not even want to help. He said again that there is no plant in my area. I asked to be connected to a supervisor. the supervisor came on, listened to my story, put me on hold several times over a 20 minute time span and then I get a completely new person. This guy commences to tell me that there is no plant in my area and he simply can not help me. I pleaded my case as I did before and he simply said, sorry we can not help you.

This company has gotten so big that they do not care about new business and clearly do not care about old customers. I love what Comcast offers but their customer service is the most horrible thing I have ever encountered. The bad thing is, I was just on the verge of getting my company to do Comcast Business for 11 Condo properties, 20 plus outlets and more. Comcast you not only lost a customer but you lost a huge contract because of horrible customer service for one lone address. If I could shout you the middle finger, I...

PLEASE DO NOT LET ANYONE PERSUADE YOU TO PURCHASE AN IPHONE!!

Our service rep, Austin, was incredible. He answered all of my questions relative to various phones and plans, explaining everything in layman's terms. He was extraordinarily patient and kind... a true asset to Xfinity.

At the onset of our conversation, I explained to Austin that I'm a disabled senior citizen, living on a very tight budget, and needed assistance in finding something within my means, stating with specificity that I did NOT want to be locked into a year(s)-long contract, but preferred a month-to-month arrangement. Austin indicated that he fully understood my concerns and financial limitations, and would work within those parameters. It took two hours, but he did a bang-up job in selling me a plan that included a "free" iPhone, while cutting my plan cost almost in half. He also provided me with his contact info in case I had any further issues, and asked that I return to him once the new phone arrived and he would set it up for me. For a self-professed "technologically challenged" senior, I must say this seemed like it was going to be a simple and easy process.

Austin did nothing wrong. He was simply doing his job... which is, unfortunately, NOT always in the best interest of the client.

Unfortunately, when the phone was delivered a couple of weeks after the purchase, there were NO INSTRUCTIONS provided, nor was a charger included.

As per Austin, I returned to the store so he could transfer my contacts, photos, calendar (I'm currently on-track for surgery, so my calendar is PACKED and the information therein is CRITICAL!), etc. He and I discussed, at length, the necessity of the calendar, in particular, being 100% accurate and the reasons for same.

I've had to return to Xfinity on multiple occasions now for recurrent reasons: (A) CALENDAR System spontaneously changes dates and times, or totally deleting events, in my calendar; (B) Changing my screensaver every few days; (C) SIRI SIRI does not communicate effectively. Asking for directions is a NIGHTMARE. You never know what response you're...

Comcast is flawed from the top down, intentionally and persistently disseminating deception and propaganda regarding technical limitations of their competitors with such consistency by their employees it is clear they are being forced to read a script from corporate office on the threat of termination and if they didn't buy the exclusive rights to my apartment (while rambling on how net neutrality hurts free market options) I would've used any of their competitors instead.

We (reluctantly) signed a contract for 20$/month internet which took 3 technicians a month to get working... enough. It still tends to cut out late at night and nobody can find anything wrong. They've tried to sneak in the technician fee we were told wouldn't be on the bill (twice) and 6 months later we have still spent no less than an hour per month negotiating our balance to what Comcast has agreed to every month.

During each of those discussions they have tried to convince us that 10mb/s is only enough to check email (NETFLIX ONLY TAKES 3MB/S, you do the math if they're lying or not)

If you don't know, let me clarify they ACTUAL technical pros and cons of different technologies cable competes with:

DSL typically has lower max bandwidth but it's consistent. 10 Mbps is ALWAYS 10. Cable will drop if too many people are in the same area active (yes, you're secured network is sharing that space)

Satellite was not designed for internet but DirecTV at least maintains signal 99% of the time regardless of the weather and can be installed anywhere in the world. Not only will you get more channels for your money but the customer service is far superior

Comcast has thrown all its money into propaganda, their competitors have thrown it into improving their technology.

If you have a choice of ISPs and care about how you're treated as a customer, decide what your dignity is worth before signing on with this lobbying group thinly disguised as a "service...