Zoo Zoo Rides — Attraction in Paramus

Today I went to take my two little brothers to play on these rides. We paid for 12 minutes each (10$ each person) and when they went to give her the money she never gave them a receipt. She didn’t read them any rules or guidelines and very quickly allowed them to get one. One of my brother rode the pet as if it was a bike and stood up on it for a second, she immediately ran after him yelling at him to get off and took the zoozoo pet back. I approached her and asked how she could do that if she never told him once that the action was prohibited and she told me that she had to take him off because if anyone saw him she could get in trouble and she needed to protect herself first. I didn’t feel like arguing so I simply asked if we could get our money back for the time remaining and she said unless you have a reciept get out of my face— when I informed her that she never gave us one— she responded with- then it’s not my problem. I was extremely upset by her unprofessional behavior and utter disrespect and immediately reported her to guest services. Never trust these people, don’t take your kids here, don’t help fund a business that cares for no one...

Just got out of the mall, very disappointed. We paid $12 for 15 minutes of ride. The ride started at 3:57 then the lady told us to get off at 4:05... this is only 8 minutes and she said that’s it! At the moment I didn’t argue and got off. Then I went to check my phone, which I we had videos of the ride. The ride started at 3:57... then by 4:10, I was already in the playground with my two kids, shoes off... even if I have teleportation ability, that’s still only 13 minutes! I went back and showed them my videos... and one of the ladies stilled tried to dispute with me. She even pulled up the credit card transaction time... and it showed 3:57!! Finally there’s another manager there and he said he’ll let my kids ride for 7 more minutes.... but it was already 4:30 and one of my son fell asleep on the stroller already so we can’t go on it anymore. This is not the first time they made a “mistake” on the timing! I paid for 15 minutes, but only got 8 minutes! Next time.... bring your own phone timer and keep track...

The ride is great, but the stuff is very rude and money hungry! If a kid runs extra 30 sec they are going to run after the kid yelling "your time is up, get off!!!!!!" We came there and paid for the ride, however there were no rides available, so they asked to wait for 10 min. When my father and my daughter came back those ladies pretended that they lost their memory and we have to pay. They were drugging my crying toddler of the toy car. When I came back she got her memory back right away! However, we had to wait again. We got our ride but it was no fun for a crying child. By the time we were leaving there was another crying child there. This is a kids attraction, it should be no tears there. These ladies should know how to communicate with kids if they want to run kids...