Yorktown Lanes — Attraction in Parma Heights

I have been to this bowling alley several times as a youth & have had a good experience except for my visit tonight. The elderly man at the front counter was completely RUDE as hell to each person in our party. We arrived 10 mins before open bowling & not many people were there yet, lanes were still empty, & no music had been turned on either as to cause any confusion in our conversation.. We had 4+ people joining our lane & asked to switch to a lane further down from the front door & he stared at me a second then said "No". When I asked why? he replies "What?" again I say Why? He replies again "What?" so once more I say WHY? But at this point I am bothered. And he says "Why, is because I put groups at the end lanes." (Mind you, we were a 4+ party) Again he just stares at me.. I said forget it but I will never EVER spend my money here again when I know some other very pleasant bowling alley's closer to home. Yorktown needs to find a person that thrives in customer service because if this is how you want the front line of your business to be represented then I hope this place fails in the future!!!!! I am so deeply irritated by this entire experience including the things I didn't write about I wish there was an owner or someone I can write too about the poor treatment of their...

This is always a really nice place to bowl. Friendly, helpful staff, even when they're very busy as they were today. My rating is high because the staff are very good, but nonetheless, we will not be back anytime soon.

I was appalled to see that VIRTUALLY NO ONE there today, with the exception of a few staff, was wearing a mask, which is irresponsible in the extreme while our county COVID numbers are spiking out of control in unprecedented ways, our schools are closing again, and our hospitals are strained to breaking. Worse, we and our children were mocked by another patron for wearing them. It honestly felt like the whole place was full of people who skipped 2020 altogether.

I think it is not too much to expect that staff in a place like this would communicate and enforce an expectation around mask wearing at the moment, which is no more than every public place ON THE PLANET is doing right now. It is a common sense and painfully simple way to make these places safer for everyone. A real...

Not a very good experience here recently. Ordered some food, was told that they would bring it to my lane when I was just patiently standing there. A game and a half later (With 4 bowlers), and the food still hasn't came. I walk over there to find my 2 pretzels sitting on the counter cold, and no mozzarella sticks. Then i had to explain why I was standing there again and I was given attitude as if it was my fault! Had to wait for them to cook it all again. No refunds or extra items for the poor service...also every tenth frame the pins will get reset an extra time for no reason. It came down when my ball was halfway down the lane and of course therenwas a collision. Once again I was scolded by an employee as if it was intentional. Go somewhere...