Dulcerias Pinkis — Attraction in Pasadena

Date/Time: April 22, approximately 5:00–5:30 PM

I am writing to express my deep disappointment regarding the treatment we received during our recent visit to your Richey Street location. Unfortunately, the experience was so unwelcoming and unprofessional that we will not be returning.

Upon entering the store, we were met with clear hostility from the young employees on duty. Their demeanor was disrespectful—they rolled their eyes, gave us dismissive looks, and refused to even allow us to speak before abruptly stating they could not accommodate us. The reason for our visit is irrelevant; what matters is the complete lack of basic courtesy and professionalism we encountered.

It’s clear from several reviews that this type of behavior is not an isolated incident at this location, and we now regret not reviewing those comments beforehand. While it’s possible that our business may not be of importance to your store, it’s worth noting that Houston has hundreds—if not thousands—of dulcerias to choose from. Rude and dismissive service only serves to harm your brand’s reputation in a competitive market.

We were extremely disappointed and felt it necessary to bring this to your attention. We hope this feedback is taken seriously, as no customer deserves to be treated in such a...

A very nice place i like going to but i dont like going when a lady with black hair she always has a pony tail the first time i let it pass with her attitude making faces towards my husband and other customers a very rude employee and the she would just trow the things on the bag, and yesterday my husband got down to see the prices of a piñata he ask what was the price and she was just like yeah thats all we have she didnt even understand what he was saying or she didnt want to say the price if it wasnt for the other young girl that told my husband the price. I like the variety of things they have im not complaining about the things they have, im complaining...

Tienen de todo! I fill up a basket every time I go. 😂 When I go, it brings back memories of when I used to go to Michoacán en el mercado. It resembles a real dulceria from there. Their prices are good and they have a lot of mexican candies you can't find anywhere else. Well I hadn't seen them anywhere at least. The main one son los chicles bubbaloo. I hope they're able to import more variety of the Sabritas y los fritos some day. 🤤 I tell everyone I know about them so they can get more business and...