Madewell — Attraction in Pasadena

I had a very bad shopping experience at that store. The Cashier was the worst and rudest person i have ever met who pulled hard the price tag out but failed when i asked her to use the scissors(the scissors were in the box but i don't think i should take them out without asking for help) so it ached my heart to look at the way she handled so coasrsly my beloved necklace. She was so rude that she made me unable to enjoy the jewelry I bought there. The associate was Kelly that day who was snobbish too. My suggestion is: Your store has such beautiful products, you don't have to chase your customers away with low-class and...

One of the Asian workers stared me down when I walked in with my boyfriend. (Didn’t even greet me BTW!) I was drinking a matcha. So I just stared at her back. Then I said “can I not bring this in here?” She said “no, it just looks good.” LOL SURE ! You were just being rude and you KNOW IT! I’ve worked in customer service IN CLOTHING RETAIL my entire life of 15 years and I would never just stare rudely at a customer like that and not greet them! Lol I was so insulted ! Disgusting ! She’s probably racist. (I’m Latina and my...

The staff here is very friendly. The store has a beautiful old/new feel to it. The blue jeans recycle program is really cool. Bring in any brand of your old jeans blue or black and they'll give you $20 off a new pair of jeans. The old jeans get recycled into environmentally friendly house insulation. There isn't free parking and the street is usually crowed but it's a college town so you expect that. All and all a great experience...