Tiffany & Co. — Local services in Pasadena

This post is solely based on the associate, Nohely and her amazing customer service. I will first start by saying I am a manager in the retail industry, so I can identify exceptional customer service and associate, and that is Nohely. She is everything I expect from my own associates.

Now, onto me. Yes, I work in retail, so I know how difficult the month of December is as the foot traffic is crazy in the stores and customers aren't always patient; especially on December 24th, Christmas Eve, which brings me to my experience and pleasure of speaking to Nohely.

Earlier in the month I had taken my jewelry in to be cleaned and polished, and I was missing one bracelet when I got them back. I didn't think anything of it, because I also had repairs, and I assumed it was in that set for me to pick up another day. By Christmas Eve I realized it wasn't in the repair set, so I called the store and spoke to Nohely, who was so kind and helpful to ease my stress of possibly losing my precious bracelet. She took the time to investigating the situation and assured me not to worry, because she was going to make sure to find it for me no matter what. Bear in mind, this is Christmas Eve, so the stores are extra busy with last minute shoppers, and as a person in retail I know commission is most imperative on a day like that, but that wasn't the concern for Nohely, her concern was in helping me find my missing item and easing my stress. With her inquisitive investigative skills, exceptional care of her customer, she successfully found my missing bracelet and advised me on what to do next since it wasn't cleaned or polished with the rest of my items. I was so relieved for it to be found, I told her I was going to send someone right away to get it because I didn't want to risk anything to happen again. She assured me once again she was going to keep it in safekeeping until someone came to get it from her.

I love Tiffany & Co., and I shop there a lot, which is why I had a lot of jewelry I had taken in to be cleaned and polished. Although losing my bracelet was not going to stop me from shopping at Tiffany & Co., this particular location was going to be crossed off, but due to Nohely's exceptional customer service, I will only come to this location and purchase from Nohely. She is the reason of turning around something that could have gone bad very quickly had my bracelet not been found. Thank you, Nohely! To all you potential shoppers of Tiffany & Co. ALWAYS ask for Nohely. She...

My experience was absolutely exceptional. I had the pleasure of purchasing an engagement ring from this renowned jewelry retailer, and I couldn't be happier with both the service and the product.

From the moment I walked into the store, the staff provided me with the utmost care and attention. They were knowledgeable, patient, and genuinely invested in helping me find the perfect engagement ring. Their expertise and guidance made the selection process a breeze, and they took the time to understand my preferences and ensure that I made an informed decision.

The service was nothing short of perfect. The staff went above and beyond to make me feel comfortable and valued as a customer. They answered all my questions, provided detailed information about the different diamonds and settings, and offered valuable insights to help me choose the ring that best captured my vision.

When it came to the purchase itself, the transaction was seamless and transparent. The staff walked me through the process, explaining all the details and ensuring that I understood the value and quality of the engagement ring I was purchasing. The level of professionalism and integrity displayed by the team was truly commendable.

The engagement ring I bought from Tiffany & Co. exceeded my expectations in every way. The craftsmanship and attention to detail were exceptional, resulting in a timeless and breathtaking piece of jewelry. The quality of the diamond and the overall design were exactly what I had envisioned, and I couldn't be more thrilled with my purchase.

Choosing Tiffany & Co. for my engagement ring was an excellent decision. The service, the expertise, and the exceptional quality of their products made it an experience I will cherish forever. If you're in search of the perfect piece of jewelry, I wholeheartedly recommend visiting Tiffany & Co. in Pasadena. Their commitment to excellence and their ability to create meaningful and beautiful pieces will undoubtedly leave you as satisfied and...

On 6/3/22 I purchased a 16 inch heart shape necklace. I called to extend the item on 7/2/22 with no intention to return or exchange..but to add links. I was voluntold I was out of the exchange/return period. That was lie #1. I still went into store to repair the necklace. I wear my necklace everyday!! So, when I came in, a series of events occurred. 1) found out my necklace was .5 -1 inch shorter than the advertised 16 inch. Which explains why the necklace was uncomfortable at times and did not sit right. 2) I was OFFERED an exchange by the associate. The exchange would have been an $800 necklace that i would have paid the difference for. When she stated that another associate would assist further, she came back to say the exchange would not be honored because of the deep scratches and damage to the necklace in the 28 days it's been in my possession. Big laughs on my end because this is not my only piece of jewelry from Tiffany's. I have 4 pieces actually with 1 dating back 15yrs where the engraving was non existent. Same location re-engraved the piece and returned it looking as if I had just purchased it from one one of their cases. They decided to comp me for the resizing at the cost of $120..same cost as the exchange would have been. Then I was told my necklace was discontinued. So, although the associate was very helpful and kind, I was left to feel as though I was not treated equally at this point. Maybe it was my crocs, but it did not feel as though this was handled the same way (dare I say it) if it were someone else. Anything to be resold would have to be sent in and cleaned for sanitary reasons i would assume. Was I not expected to wear it from date of purchase. Deep scratches lol...what is engraving then? Why not exchange if your taking a hit on the comp? Not happy at all. Also, there are other reviews where people of color have been treated differently. 🤔. Seems...