MINISO USA — Local services in Pasadena

The most rude employee experience I have had. This employee asked for my phone number and when my 3 yr old daughter wanted to tell her, she rolled her eyes at me and stated "I asked you". I told her I wanted to redeem my points for a blind box card and instead of listening to me, rudely stated that I needed to spend over $10 (which I bought two snacks to reach) and redeemed my points for money off instead of the blind box card. When I told her she redeemed the wrong thing, she blamed me for it and said I didn't tell her about it, when I clearly told her several times and even showed her what I was talking about to explain the situation. This review though isn't even about the blind box. It is about the incompetence, ignorance and unhelpful behavior of this employee. What a poor representation of the company. What a failure to properly hire and train employees.

I then asked to speak to her manager and the associate told me that the manager was gone for the day. But when my husband went back in to talk to the associate, who wouldn't give us her name btw, a shift leader, Marylin, magically appeared. As I was walking back in to talk to the shift lead, I could see the rude employee and the shift lead likely making fun of the situation as she has her arms up in the air and they were laughing. I went back in to talk to this shift lead, who was not responsive, wouldn't give me the contact information for any upper management, and wouldn't give me the associate's name either. I took a picture of this associate after her rude interaction with me and my daughter. I hope someone trains this employee better or writes her up and hopefully she gets some remediation in customer service. This is so unacceptable. Do...

So preface, I shop here whenever I get the chance too which is rare but I always find something cute, themed and unique to purchase. I’m a rewards member as well which helps as the purchases add up. I adore this store, there’s always a cute character themed section, plushes, car items, la Crème shop makeup and skin-care, cups/tumblers and stationary as well as Asian snacks. Well, today I went in with a friend, I did a color swatch of the crème shop on my hand with the labeled testers and chose a lip gloss, the last one in the stand. I then asked the attending lady if they had gua sha or the jade/rose quartz face rollers because I always see them in the skin care aisle. She didn’t bother looking or checking the aisle, or the back where a male attendant was unpacking and stocking the aisles. I found some cute cinnamoroll items, dropped them on my basket and proceeded to checkout, she scanned my items, I checked and followed the list on the screen, then paid and walked out, had a funny feeling I was missing something and sure enough it was my lip gloss which I had paid for, I told the lady and she said “oh you didn’t pay for it”, so o was like oh ok I’ll pay for it, , paid and walked out but checked my recipe )which I had to ask for because she was about to toss it on the trash, double checked my receipt and !! She had already charged me so I went back inside and told her her mistake. She reluctantly said she’d refund the money...

Disappointing & Traumatizing Experience at Pasadena Location – No Response from Company

If I could give zero stars, I would.

I’ve been a loyal customer for years, but my recent visit to the Pasadena location on 2/12/2025 at 2 PM was beyond disappointing. My 11-year-old son, a huge fan of this store, and I were left stunned by an employee’s rude and aggressive behavior.

After waiting at an unattended checkout counter, I politely tried to get a nearby employee’s attention. Despite multiple attempts, he completely ignored us. Thinking he may not have heard me, I lightly tapped him on the back, and he reacted aggressively, saying, “Don’t touch me.” Shocked, I asked for a manager—only to be told he was the manager. When I asked for his name to report the incident, he refused, threatened to call the police, and ultimately told us to leave. My son was visibly shaken and begged to leave, completely traumatized by the hostility.

To make matters worse, I reported the incident to the company, and they never responded. The lack of acknowledgment is extremely disappointing, and it shows a complete disregard for customer concerns. This was an awful experience that left a lasting emotional impact on my child. I hope the company takes this seriously, but based on their silence, I...