The Great Frame Up — Attraction in Peachtree City

Absolutely THE WORST craftsmanship and customer service. I've had to come in for a total of 6 times during the last 7 months for mistakes they've made or oversights on their part with frames that cost around 3k. The Great Frame Up pays zero attention to details and the quality of work they will give you is by no way the standard of a custom framing shop that I've ever been to. The frames had scratch marks, fillets were broken, the glass had streak marks from the inside, the artwork were never flat, 2 out of 4 were hung upside down, and one of my 4 diplomas that I had framed were a different color wood.

Each time I brought it in, I explained the mistake, and left it to them to correct. I never asked for anything else except that they correct their mistakes and was extremely patient. Finally, my last attempt was after finding a scratches on the 4 diplomas and seeing the inconsistency in sizes among the mats and frames, as well as the fillets, I called the owner Chali, who was EXTREMELY rude and blamed me as I've if was the one providing her with the faulty product..

I took the frames to another shop who also claimed that the quality was terrible and that she has had other customers come in with similar complaints (see David S.) below.

The other framing shops suggested I call Chali and ask for the names of the frame so that I can redo them. Chali refused to let me know what the names of the company I ordered from and said that she does not need to provide me with that information.

Working with Chali and the Great Frame up has been a truly frustrating and upsetting situation. A huge waste of time, and resources and despite all that Chali could have just been gracious and given me the names of the frames I selected. If this was an isolated incident, I would be more understanding but due to the poor customer service combined with the terrible craftsmanship, I would suggest you go elsewhere.

IN RESPONSE TO OWNER - SEE BELOW: While yes, she did refund the frame does not excuse the number of times I had to come in and address the mistakes that were made. The frames were not incorrectly given on my part in terms of the direction to be hung. Hence, why 1 out of the 3 were correct. They should have quality control and noticed the difference between the others.

Further, the new framing shop I have gone to to fix their mistake called Chali and her employees to request the name of the frames I selected. However, out of her poor customer service she has refused to release that information (as if she has ownership over the models I selected)..

Really truly such a shame to see such behavior from a business that should model itself on good craftsmanship and...

I have been a customer of The Great Frame Up for nearly a decade. All of their projects for me have been excellent! I especially appreciate the multitude of options, such as different types of glass, frames, mats, and fillets, available - and the clear communication of the pros and cons of each component. Chali, the owner, Anne, and Mary are always able to answer my questions, and take the time to really know what look I am going for with each project, from basic frames to precious...

Anne was simply tremendous through the whole process! She spent some time with me and helped me choose matting and molding that looked good with my poster I had brought in. I immediately got the impression that she takes great pride in her work, and that she genuinely cares about providing a great experience for her clients. It understandably took a few weeks because she took the time to ensure it was done right. She did a terrific job, and I will...