Hidden Treasures — Attraction in Pearland

As others have stated, just horrible customer service! I have never done consignment and I called a week prior and scheduled a Sat appt at the Pearland location to bring many household items as we are downsizing (nice good condition items, framed pictures, lamps etc). The lady I spoke with wrote my name down and I asked what time we should bring the items. She specifically said anytime before 4 pm. The process is you drop off the items labeled in boxes/bags, they sort through them later and call you to pick up any items they do not want or they will donate them for you. Well my husband shows up on the scheduled Sat appt by 12.30 pm. First lady was not helpful and did not know what to do. 2nd lady appeared from a desk behind her and rudely told him that appts are ONLY at 10 am on Sat, but since he was there and did have an appt, just go ahead and bring in and put by the cubbies as they were very busy. When he had all the boxes inside, some very heavy, (SUV was full) another rude lady came out and started sifting and pointing to many of the items "nope, nope, nope can't take that, nope, etc". By that point my husband was so angry there was no way we were doing business with them and was not leaving one single item. He loaded up everything back into the truck and took it across the street to be donated and they were very appreciative! If you are looking for a consignment shop in Pearland with great customer service, I highly recommend Pearland Resale and Consignment. Since I have never done this before, I had called them first for information. The person I spoke with was so nice and super helpful (I believe she was the owner). She really wanted our items but due to the size of the store at the moment could not...

I contacted the store to consign some furniture and was told to email pictures to the manager, which I did with measurements. The staff member I talked to was very friendly and polite, but each time I called to check about the email, I was told the person I needed to talk to was busy and to call back. I finally decided to go in person and browsed around until the manager (owner?) was available. In the end, the manager was rather dismissive and said they couldn't take any of the items because they were "all full". Fine, I thought. Fair enough, But, why didn't they just tell me that from the beginning instead of having me jump through a bunch of hoops, taking pictures, sending emails, making calls and wasting my time? They have some cute items and I had picked out something to buy, but after the way I was treated as a potential consigner I changed my mind and left without purchasing anything. I'm in the process of buying a new house and had thought about coming back after I move to look for furniture, and although the staff was friendly and welcoming, this experience with the manager created a bad first impression. I don't plan to visit the store again, especially considering I can get brand new items at Home Goods and At Home that are about...

Consigned here for a while. Some staff not very helpful, sometimes rude. Several consigned items were never seen on the sales floor by me. When asked where they were located I received an unconcerned response. After a few more visits and inquiries as ro where my possessions where located I asked them to check and see if there were any unclaimed checks for me or if the items may have been sold and a check cut to the wrong person. Again met with excuses I asked for the owner or manager ro call me. When they finnaly called, (still not sure who called) I was told very rudely that my things had been there too long anyway and to come and get them or they would be given away! Nasty!!! I was in shock, I had been more than patient with these people, if they could have shown me where my possessions were in their store in the first place, I would have gladly picked them up and donated them. I now have some high end furniture and rugs to consign but I wouldn't trust this place again if it was the only...