Philadelphia Trolley Works — Attraction in Philadelphia

If you are getting married in South Philadelphia, or anywhere with a small street.. do not book Philadelphia Trolly works! My entire experience working with them has been horrible. While they were nice on the phone, I did NOT get the service I requested OR paid for. I got married on 1/26/24 at a Church in South Philadelphia. I was told in January of 2024 (not when I booked the vendor & paid in full) that the bus I purchased would not fit down the street of my church. I was also told that as well as all of my other bridesmaids, people coming to the wedding, etc would have to walk a half a block to my church due to the bus not being able to fit down the street. The reason though for the bus not fitting down the street is not because the street was too small.. it was because Philadelphia Trolly Works didn’t want the roof of the bus to be scratched by trees on the street. Even though this street is smaller, busses, trucks, and more can fit down here on a daily basis with no problem. They did not care that I paid for their service to take me to the door of the church and pick us back up there. I had to rent a limo company the week before my wedding just to get them to drive me to the church I was getting married at. It was an awful headache and truly the worst experience I had when planning our wedding. I will never recommend Philadelphia Trolly Works to anyone that needs a bus in the city. They were awful to work with and truly made the last month up until my wedding the most stressful. We could never get a correct answer, their employees were rude when talking to, and they were never able to answer a simple question. I felt as if I was lied to when I booked this service almost 9 months in advance. The only shout out I would like to give is their bus driver Shawn for being nice the day of, other than that, do...

Absolutely horrible customer service. The day of our wedding the trolley that was supposed to take us from our hotel to the church started leaking fuel and obviously could not be used. They told us they could have another one there in 30 minutes. Over an hour later the new trolley still wasn't there. The groomsmen were forced to take ubers to the church and we were told the ubers would be covered by the company. The trolley finally picked up the bridesmaids but took so long our wedding started late. Needless to say we asked for a partial refund and while they did agree to grant one what they deemed "fair" was ridiculous. We spent about 3500 on the trolley and they said they felt 400 was fair (the 2 uber cost totaled 120 dollars and the 400 was going to include the payment of the uber) also when the 2 people who got the ubers for the groomsmen called the company to ask for the refund they were told the company will not be dealing with them and if they wanted a refund to call the people who booked the trolley and have us contact them. That also makes no sense because the day of the wedding the first trolley driver took down the information of the people who ordered the uber and said the company would get in contact with them to make sure they got the money for the uber. They honestly did not seem to care at all that they added a massive amount of extra stress to our wedding day. And also caused our ceremony to start late. I would NEVER recommend this...

I would avoid working with this company at all costs due to terrible customer service. Philadelphia Trolley Works was recommended to me by my wedding planner, with Tyrone recommended in particular as a point of contact with the company. I reached out to Tyrone last week in regards to pricing options for my upcoming wedding, and he was going to look into options for me. When I spoke to Tyrone today, I was first put on hold and then hung up on. Assuming we had just lost a connection, I called back and was rudely informed by the receptionist that Tyrone was on the line with another customer, and that I would have to leave him a voicemail despite having just been on the phone with him 30 seconds earlier. I never received a call back after the voicemail that I left for Tyrone before noon today. Needless to say, I immediately booked my wedding transportation with another company (Sterling Limos, who were perfectly lovely and professional! Highly recommend!)

I'm appalled at the terrible customer service I experienced today, and will certainly warn my wedding planner from recommending PTW...