Staples — Attraction in Philadelphia

I was thoroughly disappointed with this establishment and their way of doing business. I needed programs printed and finished for a funeral and so I uploaded my file, gave the specifications I needed, and left ample time for a short run amount, I paid and waited to be notified when the job was ready. 2 days passed and although I was notified that they received it, I didn't hear or receive anything from Staples "(dis)Advantage" that the job was held up or unable to be completed. I decided to call to see if there were any issues and I find out that the place where I thought the job was being done was not the place at all and I was told that they are "just the conduit" for where the jobs are actually done! In addition to that, according to the person I spoke to, they didn't even have the paper I requested nor was I notified that this was an issue! The website allowed me to order a selection of paper and the type of finishing I desired yet I had to settle for my job to be printed on sub standard paper and without the full bleed I paid for! When I asked how I would be accommodated for this huge inconvenience , I was told to "wait for the manager"! I have not heard from anyone and yet my money was taken for a service I did not receive! I will never bring another job to this...

This site has 3 workers behind the print counter, even though printing is done by yourself. When the printer made a mistake by putting my 2 files together in one, I approached the workers for help for a reprint. The male African American in his 50s had ZERO clue what he was doing, for a full 10min, just to resize a photo to fit on a page. BASIC skill you should have if you're going to work in a print ship, no? The manager showed up, and instead of asking for help he continued to struggle. I asked him if he needs me to resend and he refused my help as well. Another 10min later he asks to see my prints. I told him to forget it, I refuse to spend my entire lunch hour watching him be incompetent at a simple task. These are the people this place hired....

Extremely poor customer service - Soohee at the copy service desk was politely unhelpful. African American male was polite and asked me to wait 'a few minutes' for my one page lamination, but simply abandoned my job and he was nowhere to be found! After 40 minutes, I asked an African American female service person to refund my money and give me back my documents I wanted laminated. She couldn't find them and had an attitude . . . Soohee also couldn't find the papers. Male who took my papers for lamination was MIA. James the manager was no better than the service people. Going forward, it's...