Baseboards & More — Attraction in Phoenix

I was expecting to love this place based on the reviews and our experience in store. My husband and I went in on a weekend to order some doors. He had got an estimate via email but we wanted to see the doors in person before purchasing four of them. We were ordering shaker style solid core interior doors. When we went in, however, the specific door was not in their sample line up so the salesman showed us a similar one. We liked it and ordered four, having them delivered. The salesman asked about casement and we said that we had purchased casement and baseboards from Home Depot, describing the type (although we had not brought a piece with us). We asked him what their price would be for the same style and were pleasantly surprised. Not only was it slightly cheaper, but we could have it delivered, which was wonderful because 16’ boards are no fun to bring home on the top of your car.

Delivery: Quick, on time, good communication

The problems all arose when we started working with the products.

We immediately wiped down and painted the doors with a spray gun outside. As we set them up to paint we thought they felt a little rough but had a short amount of time before the Arizona sun came up and baked our paint job, so we just got started. After finishing them and really taking a look though, we realized the entire door needed to be sanded thoroughly. Every single edge was sharp and rough to the touch. The door came primed EXCEPT for the front edge. So if you’re looking for consistent paint adhesion, that will need to be primed. Additionally, there are large screw holes on the front edge from the screws that held the doors together, which needed to be spackled, sanded and primed. Additionally, the places were the shaker style wood edges (since it’s not a molded door) meet are raised. We had to sand and spackle all of those to make the door look like someone did not just cobble it together. Pretty much the doors are quite unfinished.

The stops on the door frames were not set up correctly. After installing the doors level and latching correctly, none of the door stops were flush with the door when it was shut. My husband ended up pulling them all off and nailing them back on correctly. Also, the latch on the door did not match up with the frame and many of the holes on the door or frame had to be routered out as they were the incorrect depth or not wide enough for the door handle to even go in!

We are not contractors and imperfect in our work but have installed numerous doors from Home Depot and had none of these issues with them, not a single time.

The doors in their sample line up were not of this caliber, so I’m assuming they are showing a manipulated version.

Baseboards This is the one that almost makes me cry. The baseboards are a 1/4 inch thinner than the casement we purchased from them, as well as the baseboards we were matching that we purchased from Home Depot. They are disappointingly thin and it looks cheap. Every time the baseboards meet the casement, it makes a corner instead of a flush edge. This makes it impossible to use them as door headers, which is what we bought many of them for. Additionally, we obviously can’t use them anywhere we already had some baseboard installed. Finally, there are times the gap between our floating floor and wall is too big for this size as we were using the other size as a guide when we installed the floor.

Honestly, we spoke directly with a salesman telling him exactly what we were doing and asking him if he had something that would work. He promised they had just what we needed! Ugh. I feel manipulated and disappointed and would not go back here again.

If I had only one word to describe all the positives and negatives of this place, it...

I usually don’t take time to review businesses services and products but after the experience working with the awesome team of ‘BASEBOARDS & MORE’ I felt compelled to do so as their business operation and ‘exceptional’ customer service is one of the kind if you are looking to complete a home improvement project. The product list, suppliers list and the easy process to get your orders can be chosen by using the online platform and going directly to their supplier network to explore the different product lines available with each supplier. I spoke with one of the store managers directly as a had a special-order requests, and he was very respectful with my time and helpful redirecting me to the right person within the company to serve my needs in a timely manner.

I was truly amazed of the services and product knowledge they have, and I felt like this is a ‘one-stop-shop’ if you are looking for a place to get most things you need for your remodeling or home improvement needs. I flip houses and this is my favorite place going forward to ensure I get the exceptional customer service and quality product I need to ensure my houses are ready to sell in no time. Their products include windows, doors , flooring, tile, backsplashes and much more to ensure you get what you need without spending that much time looking anywhere else trying to get all supplies in several places. I also want to emphasize their prices are competitive and affordable if you are looking to save cash ensuring quick delivery for special-order products.

I highly recommend ‘BASEBOARDS & MORE’ to purchase a wide range of home improvement products and I also recommend using their product database which links to our many well-known suppliers to have a better idea of what you are looking for. Plus, their online ‘quoting’ system is also great to save time and it is amazing how quickly their respond to satisfy your needs as a customer making you feel truly special… going forward this this my ‘one-stop-shop’ for my remodeling needs and I highly recommend this place.

This team truly creates solutions for your needs ensuring a very smooth and easy process.

Thank you and see you soon for my next...

Received a quote on December 27th for 4 1/4 finger jointed primed at 97 cents a foot (Written on a business card). Arrived on New Years day and they were closed...ok sure. Arrive on 1/8 and prices were just raised to $1.10 that day..can you believe it? I asked to speak to a manager and it so happens to be the same lady that quoted us the 97 cents price. Best she can do is 1.05...fine delivery by the 13th. We verified multiple times we wanted primed not raw. I even took a sample that was raw and confirmed with the warehouse that mine would be primed and this was just a sample of scrap. 13th comes nothing, 14th nothing, 15th and I call. Apparently I'm wrong and delivery was always for the 18th between 11 and 2. I check the invoice and it says the 8th (day of purchase, clearly someone goofed and can't admit the mistake). Whatever only 3 more days. 18th comes its 2:00 and guess what isn't here and no one has called. I call and after being put on hold for 25 minutes he calls the delivery guy. And wouldn't you know it while I was on the call it was my turn and he's already on his way. What a coincidence... boards get here and guess what isn't primed... I called the manager and told him all of this. He can come pick up my order and deliver the primed stuff in 4 days (9 days after original delivery) but I'd have to pay another $150 because the invoice doesn't have the primed code on it. Like I know their invoice codings and had any ability to double check his employee's work. This company won't take another cent from me and I recommend you don't give them yours either. Poorly trained, can't follow their word and have a widespread problem with admitting when they messed up....