Saint Jerome Catholic Church — Attraction in Phoenix

I do not intend to drag the Church in any way into this as this review is pertaining to the ladies who volunteer for the rental assistance program. They are rude, dismissive, have poor communication and are not very helpful people. I finally got in touch with them during the first week of May and was told I needed to somehow pay my April rent balance before they could help. If I am reaching out for rental assistance I’m not sure what program expects you to be able to pay for the very thing you are needing assistance for. I contacted other St. Vincent De Paul chapters and also spoke with those handling rental assistance with the City of Phoenix, and all agreed that those stipulations make no sense.

By the time I was able to get funding a few weeks later for the April rent I wanted to discuss submitting the May rent which I was told I was approved for during our first meeting. I ultimately had to go to the Church to track down one of the ladies (since they would not answer the phone or return emails), and was greeted with “who are you”? I was then told that my case was closed and that there would be no more funding available for at least several more months. I was never given a type of deadline for when my case would expire and I find it to be negligent that they can’t even be bothered to notify those upon closer of their case, especially when there are no more opportunities for rental assistance in the near future.

You get the hopes up of people who are going through one of the hardest times of their life, this is their lifeline between sleeping in bed and being out on the streets. You need to either do do better or leave it to someone who will. I personally am no better off than before I contacted you and quite honestly my time was wasted with false hope and expectations when I could have been figuring out other options.

You have been blessed with a duty to help those in need and quite honestly it feels like you don’t want to...

I don't feel welcome anymore. When I was picking up the trash from the floor and benches right after the mass the computer person was staring at me the whole entire time and waving his head (like no) and I feel disrespect. I don't feel welcome anymore. Took me yrs to find a good church, and I was wrong. I've been dealing with my mental illness all my life and that's what I get treated differently. I dislike when people judge me too much, and I got used to it. I...

Unfortunately, I wish the office/admin ladies would make an effort on communication. When confronted about these fixable issues they get defensive. For people who work under god, is a little disheartening. Really wish they would utilized facebook for alerting people about the smaller events like youth group but they seem to not care as much and focus on image over...