Society of St. Vincent de Paul - Scottsdale Hope Chest — Attraction in Phoenix

Being a catholic, my family has always donated to St Vincent de Paul. 1.5 yrs ago when my uncle passed, we donated his entire apartment contents - tvs(2), soundbars, kitchen table/chairs, appliances, coffee table, end tables, etc. My sister, who is disabled, called them regarding some tables & a microfiber loveseat with center console she wanted to donate. When they showed up, they refused to take the loveseat because 1 of the arms was dirty. Apparently the people who moved it out to the driveway had to turn it sideways to get it thru the doorway. The driver was extremely rude, stating they would not take it. My sister offered to get a cloth & wipe it off, he said they still would take it & left it in her driveway. She called me, all upset. I went over & got it inside her garage. She then took a cloth & wiped it off. It looked perfect. It's sad that even St Vincent de Paul has fallen to this low level of thinking - "Screw you, it's all about me". From this day forward, we will be taking anything we don't need...

This store was great (a bit overpriced) until this human decided to take advantage of their “AARP Disability” program. Apparently he can’t drive a truck (do to a surgery affecting his “ability”, yet he drives to SVDP daily) he CAN however wave his arms around like a crazy man while attempting to be the gatekeeper (video will be sent to all the proper authorities). Too bad he has driven several customers away, won’t work with me. Saint Vincent, why are you allowing someone who is beating the system, stealing money from their employer, to destroy your reputation you’ve spent almost 80 years building (many GREAT people who have volunteered building that reputation)! Time to act…..before you lose EVERY loyal customer you had prior to his arrival. We already know of 5 (yes they’ve personally contacted me & left reviews online on several apps & websites) that refuse to go back, at least...

Miserable experience donating in the back drive up today, as compared to the countless times I have donated over the years.

I posted a long , updated review on yelp.

Do better, people! Those of you "working" in the back drive up look miserable. A welcoming, smiling, helpful and grateful attitude toward those of us who donate would be nice. Instead, I encountered rude behavior, sour faces and no help lifting my heavy donations into the blue tub...you all stood around and watched me struggle, and did nothing...not even a thank you.

There are other places where I can donate...you're not the only game in town. Based on today's rude and negative experience, I seriously will think twice about ever...