The Westin Kierland Villas, Scottsdale — Attraction in Phoenix

We took advantage of the Westin promotion, staying here for 4 nights at $300 (plus $150 extra for staying near major holidays). Here's our review:

The place is very nice, clean and meticulously maintained. Despite booking the smaller room under the promotion, we were upgraded to a spacious "villa" with a bedroom, living room (with a pull-out sofa), full kitchen, whirlpool, double sink, separate restroom and shower, and balcony with seating area. The kitchen was fully stocked, and any missing items could be easily requested. The amenities were good, including adult-only and general pools with a small slide, a well-equipped gym, dry and wet saunas, and a market for basic needs. Free parking was a plus, and there were plenty of nearby restaurants, although Scottsdale is known for its high prices.

The villas, which are essentially one-bedroom apartments, offer beautiful views of the golf course and access to the next door Westin Kierland Resort and Spa amenities, including a lazy river, beautiful pool, small slide, separate adult pool, and wave pool for surfing. We tried the breakfast buffet at Faro and Brag, which was enjoyable (at $17 per kid and $34 per adult), and received a 20% discount on paid amenities at both locations.

Overall, we loved our stay, although we didn't experience much service at our location due to its basic nature. However, we would never consider paying the full price of $1,100 per night. The prices seem inflated, likely to support their time share (or point system) sales pitch. The amenities don't justify such a high cost, especially considering food isn't included, and the pools at the villas are basic. If I had to rate this hotel based on it's full price, I would give it two stars.

As for the sales pitch, it exceeded the promised duration, lasting over two hours. The aggressive techniques employed were off-putting; it's ironic that the harder they pushed, the less inclined we felt to buy. A truly great product shouldn't require such forceful sales tactics.

Our salesperson, Robert, came off as quite arrogant. He attempted to poke fun at the idea of siblings of different genders sharing a bed, insinuating we needed more space and extra bedrooms. He also tried to convince us to separate our kids, who enjoy being together, into different rooms. However, they have separate rooms at home and prefer to be together during vacations. Along with these tactics, there were various other aggressive sales techniques that made me skeptical rather than inclined to make a purchase, especially from someone like him.

Then, they brought in another aggressive closer, but the outcome was no different from the first encounter. People who are stable financially aren't swayed by artificial urgency tactics like "buy today for extra bonuses."

Next, they took us to another room for a "survey" which offered a return visit for $800 to the same location ($695 plus $99 down) within 18 months, or $1300 for other Westin locations, both for a 4-night stay. However, this would entail enduring another two-hour...

Nestled at 15620 N Clubgate Dr in Scottsdale, The Westin Kierland Villas stands as a beacon of luxury and relaxation in the heart of Arizona. Here's why it's hailed as a haven for travelers seeking the ultimate in comfort and hospitality:

Elegant Accommodations: The Westin Kierland Villas offers elegantly appointed accommodations designed to provide the utmost comfort and serenity. Each villa exudes a sense of luxury and sophistication, featuring modern amenities, plush furnishings, and breathtaking views of the surrounding desert landscape.

World-Class Amenities: From sparkling swimming pools and rejuvenating spa services to championship golf courses and gourmet dining options, The Westin Kierland Villas boasts a wealth of amenities to enhance your stay. Whether you're seeking relaxation or adventure, there's something for everyone to enjoy.

Exceptional Dining Experiences: Indulge your palate with the culinary delights served at the resort's acclaimed restaurants and bars. From innovative cuisine crafted with locally sourced ingredients to handcrafted cocktails and fine wines, each dining experience is a journey for the senses.

Unparalleled Service: The Westin Kierland Villas prides itself on providing personalized service that exceeds expectations. From the moment you arrive, the attentive staff goes above and beyond to ensure your every need is met, ensuring a seamless and memorable stay from start to finish.

Idyllic Location: Situated amidst the picturesque Sonoran Desert, The Westin Kierland Villas offers a tranquil escape from the hustle and bustle of everyday life. Yet, it's conveniently located near Scottsdale's top attractions, shopping districts, and cultural landmarks, allowing guests to explore the best of the area with ease.

Family-Friendly Environment: With a host of activities and amenities tailored to families, The Westin Kierland Villas is the perfect destination for unforgettable family vacations. From supervised children's programs to family-friendly dining options, there's no shortage of fun and excitement for guests of all ages.

Whether you're seeking a romantic getaway, a family vacation, or a rejuvenating retreat, The Westin Kierland Villas offers an unparalleled experience that leaves a lasting impression. With its luxurious accommodations, world-class amenities, and impeccable service, it's no wonder why guests return time and time again to this oasis in the desert. Without a doubt, it deserves a glowing 5-star rating for its commitment to excellence in hospitality and guest...

Coming to Westin Villas is like coming home. As an owner we always receive the very best rooms in building 2,3,4 and 5. This last trip we had a room in building 5 overlooking the golf course. Not much of a view on the second floor but it's always fun watching the golfers sink their balls in the water. The Villas has everything you would need to cook for the entire week. We did however request an additional comforter for the pullout couch, which arrived shortly. The rooms recently received a makeover which improved Kierland even more. Yes to Internet TV. However I did find that the Internet was slower. Maybe this is due to all the off the users watching Netflix. Something I need to raise with the board. However I was still able to work. ||The staff at the Westin are incredible. I love seeing the same bar staff every year. Kevin is the best salesman at the Marriott sales office. He is the guy to talk to if you want purchase, trade or exchange your Marriott timeshare. However a huge shoutout to the maintenance grew for keeping the BBQs clean. Here are my tips and tricks regarding Kierland as an owner and frequent visitor:||1) Request a fire in the evening during the cold seasons. Ask the maintenance grew for firewood|2) Pool and hot tube is open 24 hours.. Hot tube is the best hotel ever|3) Use the gym and steam room. OMG!! |4) Daily happy hours. The best!! |5) Amazing BBQs, recommend BBQing in the evening. Get food from Safeway's a few blocks away. Get meat from Rusty Nails Butcher!! Omg their steaks are incredible. |6) Kurag coffee machines. Bring your pods. Kierland has coffee to purchase. Great onsite food.|7) Westin resort has a nice new bar! Wow what an improvement|8) Visit Kevin at the sales gallery. He is not pushy. Super knowledgeable and won't lie to you to sell you something|9) Must visit Westin resort. Pools are incredible. |10) Wow never knew pickleball was so much fun. Lots of pickleball courts at Westin. ||Can't say enough about the Westin Villas. Already booked for next year!! Westin Villas have created many memories and was my getaway during Covid. A must stay!!!||Additional item: Omg I left one shopping bag behind in the room which had a lot of new cloths that I purchased at Kierland Commons. Housekeeping had found the bag and stored it for safekeeping. Once I noticed the missing items I called Kierland. They had located the items and shipped everything back...