EnRiched Bodywork — Attraction in Phoenix

Thanks to a massage therapist called Nora. She is the best! She massages very well and she is the reason my husband is still going here. Even-though Mary-Ann almost gave us a reason for not going there ever again by messing up our appointment and never apologizing for it. She tried blaming us instead of doing the right thing, which is say sorry for having us drive from so far and not get our appointment all because she got the schedule wrong. We are still here because of Nora, and the place itself is very nice and quiet.

Part 2...In response to your message below. This is all a lie, Mary Ann. You choose to put your feelings before your company. My husband and I never put up any display. In fact, on the day of the misunderstanding, we only spoke to the receptionist and there were no other clients or anyone else in the office at the time. So, you completely got it all wrong. And we never asked her to call you, she decided to call you to clarify with you since you were the one in charge of booking the appointments. Secondly, even after leaving my review about how you treated us and how you refused to take responsibility for your bad management, we still went to our next appointment and we were very pleased with the massage service. We never said we were dissatisfied with the massage; we were not happy with how you try to cast blame on me after you got our appointment wrong and never apologized for it. That was a very bad way to treat a customer who has been a regular visitor at your facility. And you are still trying to do the same thing right here, not taking any responsibility. This is all about you.

If I am not happy about how you did, I believe it our right to review so that you can improve to make services better for the customer. We definitely appreciate our massage therapist Nora. I do not understand how you can take a customer review very personal instead of listening. We even went back after all of that misunderstanding, and I remember telling you how helpful Ms. Nora’s massage was. I still cannot figure out how you are able to not take our appointment even after our attendance. We are happy to head elsewhere, but I will not sit and watch you continue to treat people like this. I will ALWAYS say that we were not treated nicely by you-Mary Ann. Not the massage therapist, but you. Please do not misunderstand me. I never try to hind this, I told you and I will not hold back on saying it again and again. About the names, this is exactly how the world works. People have accounts, and if one does not work a site that you are trying to put a review for, you have the right to open another.

I recall that your massage company was under a different name that was recently changed. I don't have a problem with that. All I care about is for the person behind the name to take some responsibility, for the customer. Above all, I never argued with you, I know my husband was very happy with the massage he was getting and all I was trying to do on the phone was to try to make you see that we were fine with the massage therapist and was ok to continue, but you got very irritated and you said bye and hang up. I wanted you to know that this misunderstanding was long gone and that even though we never got any apologies from you, we still saw the same therapist after that. You are just mad because I said you didn't...

I've been a monthly client going on 3 years now! This place is an absolute self-care GEM! For the first 1.5 years I was with a wonderful therapist named Anne who was sweet, kind, all about listening to what I wanted to accomplish in each session (relaxation, muscle tension, various pressures depending on my recent workouts, etc) and one of the best massage therapists I've ever been treated by. When Anne moved out of state with her family, the owner, Maryanne, reached out to me and said she wanted to match me with a new therapist with a style much like Anne's and that if I didn't find it to be a good fit, to just let her know and she'd match me with another person. Well, Maryanne was 100% accurate with her assessment of whom would be the best therapist for me when she put me with Omy who is completely amazing! Been going to Omy since Anne left, and I am so grateful to Maryanne for sending me her way. Omy is a thoughtful, compassionate, attentive and very present therapist who applies several techniques and types of massage to tailor-make each session according to my body's needs at the time. She seems almost intuitive - somehow knows exactly how to design the hour so I leave better than I came in and completely relaxed and ready for the next work week. I've asked Omy for advice on posture improvement and she has provided valuable information for me to have and use between massages. You will not be sorry coming to Maryanne's Zen Balance for massage therapy! This business puts the...

I am very upset that I was unable to use my groupon that my daughter bought for me as a mother day gift . unfortunately I had to cancel my appointment , not because I wanted to and was planning on reschedule but my doctor appt ran over an hour late . I called but couldn't cancel as the nurse was calling me back at that very min. I received a call w/ a message from Maryann advising me that the groupon was already redeemed and I can reschedule but she is going to charge me a rescheduling fee... and for Mary Ann to not only be inconsiderate of the fact I got diagnosed with a perforated ear drum meaning my ear drum busted but was going to charge me to reschedule... so not only is she keeping my mothers day present she wants more money.... there are somethings you cant control and believe that you have to sometimes make exceptions... ITS CALLED CUSTOMER SERVICE , SO YOU DONT GET A BAD REVIEW BECAUSE EVERYTHING IS WORD OF MOUTH. In addition she called me during my appt left a message letting me know that she redeemed the groupon and I can reschedule but it will cost me. when I called her back and explained what happened she had no intentions of accommodating. it wasn't until I called back again after my appt and telling her I was going to speak with my lawyer that she kinda wanted to be nice , she said I was yelling profamities , what I said was how the F are you going to keep my daughters money and charge me to reschedule...