Update on response to owner: We did not order the pizzas when your staff offered because it was after 4 and you close at 5 and staff couldn’t guarantee the pizzas would be delivered on time for us to eat, do cake, and presents. Correction: your staff DID NOT order pizzas late, they were never ordered in the first place- your staff specifically told us that. Funny how you say your staff was treated bad when my whole party was treated bad because our food was never ordered and management didn’t even try to make their mistake right. Doesn’t surprise me you’re as incompetent of an owner as your manager. Your response to our bad experience shows everyone that you don’t care or take your customers feedback seriously.

I would give a 0/5 rating if I could based on my experience of having my daughter’s birthday party there. I ordered the birthday cake party package which included an hour reserved in the party room and pizzas. Our room was reserved from 3:30-4:30 to have pizza, cake, and do presents. At 3:45 I noticed our pizzas still haven’t arrived, I asked the manager when our pizzas would be arriving, she responded she wasn’t sure but they should be arriving in 5-10 minutes. At 4 pm our pizzas still haven’t arrived. My husband then asks one of the staff when our pizzas should be arriving, we were then told that the pizzas were not ordered. We asked the manager if we would have time to eat pizza after it arrives and still do cake and presents before Deletas closes at 5, they responded they were not sure. I am very upset that our food was not ordered and we never received it. We ended up having to do cake before feeding our guests, and we ended up having to go somewhere else after to eat dinner since it was not provided during our scheduled party. What also upsets me is by the time we found out our pizzas were not going to be delivered it was after 4 pm, so we had to cake and presents, then the manager sends another staff to tell us at 4:30 that we need to leave the party room. We waited for our pizzas to come from 3:30 until after 4 pm before a staff told us that our pizzas weren’t ordered, so we had less than 30 minutes to do our cake and presents in the party room. The manager was not sincere in apologizing for her mistake. I asked to speak with the owner and a staff member told me they do not give out the owners number to customers so I gave my contact information and asked to have the owner call me. I do want the owner to call me to speak about this and hopefully try to make this right which is what the manager should have done in the first place. This was a horrible experience and I will never have a birthday party here again nor will I return to deletas to go skating. I will go to another business to go skating.