We were taking a party of 6 out to celebrate a birthday. The birthday boy chose this restaurant. We waited over an hour and 45 minutes for our food. There was one other bigger party and a couple. The waitress kept saying they only had one cook so that’s why it was taking so long. Finally we had to request the food to go because we were late to the baseball game we were also going to. We get to the game (late so bad seats) and we get the food open and not only were the utensils missing but the birthday boy’s entire meal was missing! Are you kidding me? Also, we were missing three orders of rice and beans. I called the restaurant and told the girl that answered our frustrations. She told me to hold on a minute and then another person came on the phone! I again explained the issues to the next girl and she asked a few questions then told me to hold. Now, I’m not joking when I say a third girl got on the phone and just said “hello.” I explained for a third time why I was irate at that point. She just kept saying it’s not their fault they are short staffed and there was nothing she could do. They literally expected not to give us the food we paid for. My hubby talked to them and told them to get the food going and he will come pick it up. He went back to the restaurant (missing the game with his family). When he got there, not joking again, they only gave him two orders of rice and beans. He had to wait even longer for them get the right food out. Now, going on two and a half hours after we first walked in the door, we sat and ate our soggy, cold food at the ballpark. There’s more, my hubby cut open his beef Changa to find chicken inside, and I cut into my cream cheese chicken burrito to find dry chicken and no cream cheese! Horrible service whether there was only one cook or not!