Polo Ralph Lauren Factory Store — Attraction in Pocono Township

Shopped here earlier today with my boyfriend and had an absolutely horrible experience. Almost immediately, we were hounded by 4 different associates asking if we needed help with anything (all asked within a total time of 2min). Then, we were asked if we needed a bag for our single item (we were the only ones in the store they gave this to). We just took the bag and continued shopping only to be silently and obviously followed by 3 more different employees the entire time — literally surrounding us as we made our way around the store. Also, multiple of the same employees from before again asking if we needed help over and over. Obviously, they must have profiled us for some reason and thought we might be stealing. It was such an uncomfortable experience. They weren’t doing this to anyone else in the store. I am honestly frustrated at myself that I didn’t say anything right then and there and that we still ended up purchasing hundreds of dollars worth of items. Will never EVER come here again. Don’t treat your customers like this!!!!! And looking through the reviews, it seems like they do this...

I actually love this store but I’m pretty disappointed that the word outlet is included as I find that the sales are minimal. I haven’t been here in years and just stopped in on Memorial Day and wanted a few things but the prices were still not so great. So found a short sleeve polo I liked. Regular price was $110 with some discount and an extra 15% off for Memorial Da. I always think outlet store so thought the regular price for this shirt would already be discounted but it definitely wasn’t. So after Memorial Day sale and discount the price paid was $78, which I feel is much higher than it should be for an outlet store or a shirt that was from a prior season, regardless if it’s Ralph Lauren. Other brands win in...

I am writing this review to acknowledge the hard work and dedication that your employee Francine has shown. Her customer service skills have went well beyond my expectations. She helped solve a problem that was created from a previous purchase. She made sure that I was fully aware of the situation at hand. Reinsure me that my purchase that I placed today will arrive as promised . I am very pleased and happy that she took care of my order. As a faithful customer I recommend that she train any future employees that needs training to represent and work at this location.If you visit this store ask for Francine. You will not be...