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Title: Mixed Experiences at Penax
I visited Penax in Port Orchard twice, each visit presenting a different experience. The place boasts a fun environment with a variety of games which provided a lively atmosphere, perfect for a casual outing. However, there were some aspects that could use improvement.
Ax Throwing Experience: One of the downsides was the dullness of the axes provided which made the experience less enjoyable. The policy of not being allowed to bring personal axes might be a setback for enthusiasts.
Staff Interaction: During our first visit, we encountered a staff member at the front desk who was rude, unhelpful, and engaged in inappropriate conversation which was quite off-putting. However, on our second visit, it seemed like the management had addressed the issue as the staff was more organized and the manager was present to oversee operations.
Management: The presence of the manager during our second visit made a notable difference in the service quality. It felt like the place was better organized compared to our first visit.
Fun Factor: Despite the drawbacks, the variety of games available made our time enjoyable. The lively ambiance of the place adds to the fun factor and is a good spot for a casual hangout.
Recommendation: I would rate Penax a 3 out of 5 stars. The place has potential but could greatly benefit from sharpened axes and consistent, professional customer service. It's a fun spot but there's room for improvement to enhance the...
Read moreThe game itself is great, how can you go wrong with throwing axes? BUT, the only employee working was overwhelmed, slow, and unaware of how to do her job. Waiver QR code doesn’t work, must have a phone to use the URL for the waiver. They do not have paper copies of the waivers, this would have made our entry much smoother. We had a group of 10. She wanted to put our group in lanes with a wall in between, not allowing to view the other bay…I asked to use different bays so we can all be together, she had no problem with this suggestion, thank you. The cost per person is too much ($30) and 75 minutes is not needed. Go with a lower price and shorter time for rental of the bay. Two employees should be working to handle the larger groups so the one employee isn’t...
Read moreFUN! Great fun event for family outing, work retreat, or a date night. We were family of 7 and all had a blast all 75 minutes. Informed, safe, easy, good learning experience, silly fun even if you can't make that hatchet stick! Alcohol/ beverage for purchase at front desk is nice. Mexican restaurant next door for food after is convenient too!
(Front desk: toddler there with employee was very distracting and and made check in a challenge for the employee and...
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