Blue Compass RV Post Falls — Attraction in Post Falls

It is interesting that there are few responses from Blue Dog management on less than appropriate service and sales. Also, no apologies to these clients. So, some of the comments are most likely true; Blue Dog does not take responsibility for errors on their part. We purchased a Highland Ridge Open Range a little over two weeks ago. It was a cash transaction. We are going to comment on a couple of issues: Why is it that Blue Dog does not offer a turn key package when a new system is purchased? It is very similar to buying a TV and finding there is no power cord. However, the sales personnel give you a huge list of things you need to have to be a successful camper. How about the drainage hose for the black and grey water? Or the surge protector they say you must have because none of the warranty packages cover surge damage. Or, the filter to go over the exhaust vent on the outside to keep out nesting insects which, as the service person Jack said caused fires if you did not have the filter. I could go on and on. When we purchased the unit we gave them telephone numbers, email addresses, physical addresses. However, we had to call continuously to verify when we could pick up our unit. Our salesman was on vacation and we finally contacted Finance, Matt Winchester, who called the Service Center multiple times before someone called us back. We had to drive over 200 miles and explained that to the Service Manager Mr Ramierez. Our appointment was for 11am. At 11:30 we asked what the problem was and was told Jack was a little behind. Then 15 minutes later we asked again and the Desk Manager , Ashleigh, said he had just been out in the reception are and she thought he had found us. Another twelve minutes went by as they searched for Jack. Finally he showed up only to tell us he had gotten busy and had not read up on our particular unit as he should have so he would have to check some things. We explained we were first time owners and wanted clear descriptions of what we need to do and also we would have questions. Jack explained everything at lightening speed because he was juggling three other units for their walk through. Then Jack disappeared after showing us the beginners kit we should purchase. We nor the staff ever found him again. We eventually unplugged the unit, packed everything up and asked for our FREE Yeti cooler. That is a whole other story. Not once did anyone apologize for our technician disappearing, our extended wait. Our appointment was for 11am. We left a 3:44pm. We had a six hour drive ahead of us and arrived in the dark with a unit we were not familiar with. They say they fix all problems. We had our salesman, Chad Comstock write down two problems on the sales contract. Nothing had been repaired, Long wait for two technicians to free up to help us. They also say they clean the unit. It had dirt and mud tracked throughout the unit. Jack explained that they use a pressure washer to clean the trailer and they clean underneath the chassis with the pressure washer. There was a large puddle of water om the living room floor and the cleaners walked through it and left tire black and dirt smeared every where. Nor did they wipe up the water. Jack did not volunteer to call any one to clean it up. He just told us it was normal for the pressure washer to penetrate the expansion and that was why it was wet. They installed the TV and it is mounted crocked and had fifteen greasy hand prints all over it. We did not even wait for Jack to say he would get it fixed. We knew he would not. My husband said he would fix it when we got home. They will probably tell us we voided one or another of our warranty contracts by doing it. It is so interesting that no one cared that we had been there for four hours with nothing to drink and no lunch. We could not leave for lunch because they had already hooked the trailer and truck together. Basically these folks do not care. We paid $40,000 for an RV and extra packages and I would think Blue Dog RV be aware of...

Long story below, but I would not recommend the service department at all (cannot speak for the sales side of things). The staff was extremely rude and incompetent every time I spoke to them (when I could finally get ahold of them) and turns out they aren't even able to replace a simple regulator. Extremely disappointed in my experience. We will not be returning to get our regulator fixed or any other service in the future.

It's quite shocking how many terrible review there are of the service department and there doesn't seem to be any action taken to remedy it by Blue Dog.

We received a notice that our propane regulator was recalled and needed to be replaced. We received guidance from the manufacturer of the regulator that we could go to any authorized dealer of their products to get it replaced. Blue Dog was one of the dealers.

I made an appointment with Blue Dog in May to have my trailer in. Their earliest availability was June, which was fine. We made the appointment in advance, speaking with somebody directly at the Post Falls location. I let them know of the situation, provided them with the necessary information that was given to us by the manufacturer and sounded like we were good to go. We dropped our trailer off the day prior to our appointment and the staff had NO IDEA or record of our appointment. One gal got quite snippy with me saying I must have called the Spokane Valley dealership instead. I assured her I made an appointment with the service staff in Post Falls. She then proceeded to tell me that the process is not as simple as just replacing the regulator, that they needed to verify the make/model etc. and get the replacement approved by the manufacturer which could take several weeks. This was not communicated to me initially by either the manufacturer or the person I made the appointment with in May. I was a bit taken aback and frustrated and asked her what my options are. She was extremely rude and not very helpful. She said she will ask her crew to see if they might have time for me and she would call me back. A full week passed without a call back. I called several times (once a day) and left at least 3 messages without receiving an answer or a call back for two full weeks. I finally called one day 2 weeks later and somebody finally actually answered the phone informing me my trailer was ready for pickup. I was a bit frustrated that I had to call to be informed the work was complete. This led me to have zero confidence the work was actually completed as they again sounded somewhat confused when I asked them the status. We went in to pick it up that same day and the service team once again seemed completely surprised we were there and didn't quite seem to know who we were or why our trailer was there (or where it was for that matter). After about 30 minutes, they ended up locating our trailer and hauling it out to us for pick up. We checked the regulator and it had a new tag on it and looked to be new. We were just glad to have it back and be done with this whole mess. Until this week.

We used our camper for the second time this last weekend since the regulator was replaced and it was making this horrible hissing noise when we turned our propane tanks on, leaking propane out through the regulator. The regulator is not functional and will now need to be...

I purchased my travel trailer from blue dog back in 2016. Drove 7 hours each way to post falls. They make you then drive a bit further to go to Washington to sign paperwork to get the deals they were advertising. Whatever it was the floorplan my wife wanted. It was an ok price and had a financing package that at the time was fine.

From the day I purchased the unit the outside lights only work on the remote not the switch. Despite bringing it back to post falls they forgot to fix it and closed the service order. I found out once I drove back to pick it up, in hindsight I should have left and come back a few weeks later….

Never sent the part they claimed they would and never tried to fix it. Never appeared to care when I called to try and get it fixed. Lots of lip service no action.

I stopped taking the unit to them and found a more local facility.

Kept all of the requirements and submitted all the forms to keep the forever warranty in place (big selling point to me). Taking it in and paying to have the all the silly things done by a professional. Thought it would be good to have this warranty. (Pa they have so many exclusions it is almost a negative).

Fast forward to 2020. It has enough nicks and crannies that needed repaired that I took it back to blue dog to get it repaired under their forever warranty. No issues were from lack of maintenance or abuse. Things like the shower cracked in half (I think due to a faulty installation) and some interior wood trip had become separated etc.

They had the unit for over 6 months. I will give you that the new shower got COVID issues. Ie the wrong one was shipped and plastic parts were delayed by whatever. Long story short they did finally get the shower fixed.

Despite them telling me the outdoor light was fixed, it is not. No walk thru and silly me trusting them. Another item I asked that they fix was the flapper on the exhaust fan, as it had become partially detached. Well they told me it was fixed. What they really did was remove the flapper entirely. Now I will have a water and bee issue. Paid them to do it, now get to buy the parts and do it myself.

I have been patient, I have tied to speak with managers to resolve my issue. They did not think their forever warranty should fix anything that is actually expensive on the unit, so the major things that have issues still have issues.

I gave them a one star rating because the staff either lie or just don’t care, the mangers talk a good game, but don’t do anything to actually assist in resolving issues.

I almost forgot, after getting paid a few thousand for keeping my unit for over 6 months, I got it back with cigarette butts inside, dirty as sin and I don’t think anyone at blue dog cares at all. Your just cattle they are trying to fleece before the next sucker comes into their showroom. I could name specific employees but I think it is a culture issue, as my list is nearly 20 of their employees I have had this same experience with over the years.

I went into the relationship thinking that I had a partner that cared, I am departing the relationship now 5 years later realizing I was just a sucker to inflate their profits.

I will write a follow up if somehow they magically actually clean up their act and do something helpful. But to date lots of promises and bills and little...