The UPS Store — Attraction in Post Falls

The owner of this company should not even be running a business. I called to verify some policies of this location and she did nothing but talk over me the entire conversation. Very argumentative and not professional at all when I was simply trying to gather facts over an issue that happened at this location a day prior. The owner of this location denies the mistake that her employee made costing an additional expense right before the holidays. There were two packages with giant addresses written accross the top of both packages. Per Company Policy, The Company is responsible for entering this information into the computer themselves, not the customer. The employee entered them manually into their system and accidentally marked them both to go to the same address. They were supposed to go to different addresses. Her employee had asked questions about batteries and since there were batteries in one of the packages, this meant it was going to require additional steps making the process take longer. With it being close to closing, Her employee was in such a rush to get off work that he then helped push the buttons that were on the screen in order to speed up the process. So the employee enters the same address for both packages, then proceeds to push the buttons himself which bypassed anyone seeing the screen that should have been verified by customer. Once the issue was brought up, the owner was very rude and denied over and over that they can make any such mistakes. But infact they did just that. This is horribly unprofessional. You keep saying you did not call anyone a liar. You said that you guys never touch the buttons and that it is the customers responsibilty to verify the address entered by staff. But see, this was bypassed by your staff. Now you are trying to discredit what actually did happened by pushing the blame onto the customer. Then in your response to the review, you say you never called her a liar, but then proceed to say you watched a video that again shows you shifting the blame and trying to discredit what she told you actually happened. It is your stores policy and responsibility to enter the addresses that are written on the packagaes. The packages were labeled correctly, your employee made the mistake. And yes, he did push the buttons in order to hurry up the process. I would like to see that video you are referring too because based on the way you speak and handle your business, I'm sure I know who the real liar is. There needs to be a refund for the extra shipping expense my mother had to pay in order to correct your staffs mistake. I will be reporting the complaint to the BBB and I urge for anyone else who has an issue like this that sees this review to do the same. After reading through reviews, I see that it definitely seems to be a trend with the owner at this location. This is not ok and businesses should not be pushing the blame back onto its customers at...

Steer Clear!!

The Post Falls UPS Store happened to be open on the Saturday before Christmas. We were excited when we called and they said they could take our prepaid packages. We had 14 urgent 2-day shipments. We thought they were the answer. We were wrong!!

My wife and daughter followed their GPS and arrived there and were greeted by a cranky woman. Since our USP and USPS packages were prepaid/prelabeled, my wife asked if she should drop them by the counter like we do at other stores. The response of the woman was, "Yes, leave them there, I'll weigh them later." She then gumpily said they couldn't bring the remaining packages in because they were over their dropoff limit.

We tracked down another evening drop off center and moved along believing our extra efforts for our customers were successful.

Days later customers started to complain. Their highend, hand crafted packages had not arrived by Christmas as expected. We looked into it. None of the packages left at the UPS store were checked in while others left at other facilities earlier and later were all delivered on time.

We called the store to inquire. When we told them what happened, the response was, "My employees wouldn't do that." instead of "Let me check with the employees" or "let me look around the facility". She was immediately defensive. I pressed a little because we are 100% sure we dropped the packages at their facility and both my wife and daughter recount the drop off events the same. In the end, she hung up on me as I asked her to look into it.

I called the local USPS and other UPS customer service and no one had received the packages.

We're not sure if the UPS Store disposed of our packages or they were stolen from their facility but we are left to rebuild ALL OF THEM while our customers wait.

When things go wrong you want to rely on a partner who will go above an beyond to help solve the problem, someone solution minded and not immediately defensive, someone who helps.

You won't find it here. Steer clear!

We're planning to file a complaint with the USPS for mishandling...

I will never return to this store I would rather drive an additional 15 miles than deal with Thomas who works at the Post Falls location. I was trying to return a package that was sent to me by mistake( I never purchased product and couldn't keep based off my personal morals). I was many issues with this man on multiple occasions in short he kept trying to charge me "fees" which I found odd because I've never been charged anything for sending product back to this company before. When I asked why the "fees" he just stated "they're are fees." Come to find out it was for tape and print outs for labels. I had tape in my car and my label wasn't scanning so we printed them off, without telling me before hand there would be a charge. If he would have clarified the first time about the "fee" about tape I would have just taped up in my car and sent it that day but I went home thinking it was the initial label. In short, Thomas doesn't clarify about these "fees" and where they come from. To top it off when we returned with our taped up package and new clear label he made very rude remarks such as "Was the drive back home worth the amount of the fees." I used to work in customer with people screaming in my face but I always held my composure because I knew they weren't mad at me but the situation. I even told Thomas I was frustrated at the situation not him and never raised my voice once to him, yet her decided to be very disrespectful and treat me less than any human being deserves to be treated. I will state I have used this UPS store before this incident and have always been pleased with the customer service. Thomas is definitely not an asset to this company. I contacted corporate and Thomas is the owner so if you want good service go to Coeur D'Alene or...