Menards — Attraction in Rapid City

Customer Service is not uniform in this store; either you receive eye rolls or "I'm not sure" and no assistance from those who don't want to help, or you receive the nice employee who is willing to help, but it's not their department so then you have to wait for them to find the person who isn't even present in their department to come help you. Most recently (1st weekend in April '20), I'm in electrical looking for a tool, but the two male college students stocking in that department were to busy discussing their professors and assignments to even ask if customers in their aisle (including me) needed assistance, and then lacked any manners and continued to move their ladder forward into my shopping area as if they expected me to move for them. Literally a third employee walked up who then offered me assistance and these two college students refused to stop talking loudly so we could discuss my shopping needs. Hopefully their future studies include avoiding creating liability and how not to decrease consumer satisfaction. This weekend I wanted to avoid coming into Menard's without greater knowledge of their product availability & it's location within the store (due to employee poor product knowledge & unsatisfactory customer service), so I visited menards.com only to find no prices listed for nearly all of their shower hardware! Most items state, "See price in cart." How does a retailer expect a consumer to reasonably evaluate hundreds of products at a time if the price (nor consumer ratings) are shown? The store lacks specialty knowledge of the products sold and poor customer service, and the company website further lacks any shopping convenience. I can not locate product or receive service here so it isn't worth our additional time and effort (especially during bathroom and laundry renovations). Sticking with Lowe's & Ace Hardware...

Upon arriving to the store no greeting. Just passive aggressive cashiers screaming "You need a mask!" I responded with "i cannot due to my medical condition" as I already have a restricted airway and continued to walk as the customer service rep said "I don't care" and then began ignoring anything else. Implying "it's not her job to be mask police". So I continued into the store immediately passing 6 people without masks and over 20 customers and at least half the on duty staff not masking correctly (Yes I counted)

My husband and I were prepared to spend around 1000$ worth of our hard earned money in the store today. But that all ended when a male employee approached my husband aggressively and told him that next time masks were store policy and there's not exemptions for medical conditions (even though we live in a mask mandate free state). Even though this employee is not a medical provider. When he was informed that I had an airway disease he started raising his voice and tried to intimidate myself and my husband.

This employee cause me to have a medical crisis and instead of continuing to argue with him. We left our cart and left the store. This instance alone tainted our view of Menards forever and we will never come back to this store. Especially after being singled out while half the store wasn't adhering either. Guess this store follows the masking required of all left leaning states but not the guidance on health exemptions from the actual CDC.

Best part about living in a free state is I'm free to take my money elsewhere. I guess Fleet Farm and Lowes will get our 1000$ tomorrow instead and I won't be force to partake in such a blatant disrespect for human life like this store did...

Boycott these smug tyrants!

Upon walking through the door, I was greeted with "YOU GOT A MASK?" by a man who is clearly not a physician nor carries liability or malpractice insurance for inflicting bad medical advice. To cut the story of a wasted evening short, the VERY aggressive GM Mark, who has a massive Napoleonic complex brought my 6yo daughter to tears yelling at me. I never raised my voice, or cursed, or anything vulgar. He called the police on me, threatening to "chase me down to get my license plate number" if I left, further terrorizing my daughter. We waited patiently for the police, during which time the middle manager helped a man with no mask. The police arrived and professionally said, as a private business Menard's can discriminate against anyone they want. If Mark doesn't like your wheelchair, the color of your skin, that you're wearing hate symbols like a cross or a gun or an American flag on your shirt, Mark is allowed to give you the boot. I don't believe this interpretation of the law is correct, but I'm not going to argue with the two armed men called in to remove me from what should have been a peaceful and productive shopping experience. Mark bragged that he called the police at least once a week on patrons who aren't wearing a mask and won't bow to him. Mark also GROSSLY violated social distancing while trying his best to physically intimidate me, all while repeatedly fidgeting with his mask that was slipping off his nose while handling items customers will touch. Not that I think that's dangerous, but the hypocrisy was thick! SAY...