This is a rating of rental of facility - not hotel room. We had my mother's memorial here and it was hands down a beautiful location at Turtle Bay's Gifford Pavilion. We had to book it through the Sheraton and staff was mediocre. I would not rent any spaces from Sheraton, but definitely through Turtle Bay (which we have before). Anyway, the service was beautiful because of the space, but there were quite a few things that left a bad taste in my mouth on the business end. They quoted us $3,000 to put chairs under the pavilion and stick signs in front of the walk way saying it was a celebration of life so people wouldn't walk through it - no food/drink, A/V or anything else on their part. She stated it usually goes for $7,000/day, but they were giving us a special price since it was only a half day rental. It seemed pricey, but my mom loved Turtle Bay so it was worth it. The initial lady in charge was helpful, Debi, but she her son's wedding was the same weekend so someone else was in charge. The other lady seemed pretty clueless to what was going on and wasn't even going to put up signs to close it off to the public. I had called to add chairs to the service and that's when I spoke to her, realizing she didn't know much. They were great about adding chairs, but the day of, they put them in the wrong direction and the set up was completely off what we had discussed. It was about an hour or two before it started and I just didn't care at that point. It ended up to be a gorgeous day and the service was very beautiful. The kicker for the two stars is at the end they tacked on a $630 service charge and said it was 21% service fee. This was very clearly stated in the 4 page contract under food and beverage in bold (which remember we specifically didn't want). However, they sent a separate signature page later which then lumped it in the A/V (which we paid a separate company for) food/beverage, and room rental. We did sign this, so we have two contracts now stating different things, both with signatures. Honestly, if I had the energy and wasn't still consumed with my mom's passing, I'd probably fight it and have a leg to stand on. It's not really about the money, more the principal and moral issue I have with it. One contract, signed, one signature page sent later, also signed both stating different things. When I addressed her about this, she then told me that pavilion usually went for $13,000/day rental. I don't know where she pulled that number out of, but I can't imagine that one pavilion goes for that. We've rented out the entire museum on a Saturday night for around $4,000 so that seemed ludacris to me. I think she was just trying to make me feel like this was a good deal or something. Just not a good experience with the Sheraton, unfortunately. Just to be clear, Turtle Bay = wonderful, Sheraton event staff/space = mediocre and extremely pricey. Be ready to pay if you book with them - lots of extra fees.