Xfinity Store by Comcast — Attraction in Redmond

I want to warn anyone dealing with Xfinity about a manager named Angie. My experience with her was deeply frustrating and completely unprofessional. Instead of de-escalating a difficult situation, she actively made it worse; by belittling me, speaking down to me, and refusing to help, despite having the power to do so. Her behavior was unacceptable for someone in a leadership role, and it left me feeling disrespected and dismissed.

The situation started back in March 2025. After an exhausting day, working an 8-hour shift and then spending 5 hours between three different hospitals. I got a call from an Xfinity representative who lied to me about what I was signing. I was told I was agreeing to a better deal, including a free iPad and no contract. I asked clarifying questions and ultimately agreed, trusting what I was told. I was sick, exhausted, and didn’t catch the red flags until I saw surprise charges hit my account.

I called back immediately, explained the situation, and was told the charges would be removed, the iPad would be canceled, and that there was no contract anymore. I thought that was the end of it... until July 31st, when I went to cancel my service and was hit with early termination fees and told I was still in a contract. That’s when I spoke with Angie.

Instead of listening, Angie repeatedly cut me off, dismissed my concerns, and made it clear she had no intention of helping me. She claimed there was nothing she could do; even though I knew that wasn’t true. She treated me like I was trying to cheat the system instead of acknowledging that I had been misled by an agent.

Here’s the wild part: when I reached out to Xfinity online just to double-check my account status, the representative immediately refunded me $130 without me even asking. They were kind, helpful, and didn’t need a 20-minute argument to do the right thing.

That contrast says everything. Angie should not be in a management role. Her attitude, her unwillingness to help, and her complete lack of empathy are the opposite of what customer service should look like. If this is how she treats people, I can’t imagine what kind of culture she’s creating on her team.

I’m glad my issue was eventually resolved, but it wasn’t thanks to Angie. It was in...

While my complaint is about Comcast/Xfinity as a company, I can't say that my experience with the people at this location has been different or better than my experience with the company as a whole. First, my condo isn't Coax compatible, I told xfinity this when I signed up, and was assured that the correct equipment would be sent. I was sent a router that requires coax cable connections. I called them and told them what I received wouldn't work because its not compatible. They said they'd schedule a technician to come out in several days to fix it. I repeated the situation and informed them that my home does not have coax cable and again I was assured that the technician would help. In the meantime I was told to login to my account. I tried, was kicked out and then spent 2 days talking to 9 different "specialists" in India who are basically just reading from a script to just get a password reset so I can login. At one point in this adventure, one of their "specialists" wanted to call my ex husband with whom i shared a seperate account years ago to ask permission for me to set to my own account 😂 That was probably the highlight of the whole ordeal. Finally, I'm able to login just before the technician shows up. The technician informs me that, shockingly, we are not coax compatible and advises me to cancel my service and return the equipment 😂 (Side note: they also took out almost $300 as a security hold which I was not informed would happen. This hold then caused a rent check to bounce, and they're not going to do anything about it except reverse the holds)

So, I go to Xfinity in Redmond to cancel and return the equipment. I tell them what happened and they say that it is compatible and that I should just have a technician come out 😂 After telling the whole story again, they accept the equipment and give me a receipt. I ask how long it would take to get a refund. The woman said, "This isn't a refund, it's a receipt." So then I ask again how long it would take for a refund. She seems to understands the question this time, and tells me. I ask where I can find that policy written somewhere and then again she says, "That's not a refund, its a...

Like it if you find it informative I believe they get atleast 50-70% visitors/customers from Asian countries and it seems they have a harsh attitude towards them (personal observation, maybe I’m wrong)

I had to visit there multiple times for different services Cable Phone Internet broadband Returning cable equipment The service and satisfaction was totally different in almost each and every visit , if you are lucky to be addressed by a decent and knowledgeable professional , you consider yourself lucky, else it’s a total disaster Visit1:- I truly loved the way agent (Conner) dealt with my case. During the entire time (which was more than 1 hr), he was quiet, centered and clarifying me things (which I requested) - why they were how they are. I saw a decent critical thinking capacity in addition to great demeanor. I heard him a few time referencing "... for whatever length of time that we tackle the issue, we are fine". He needed to make a call to Customer care and they also utilizing their building group, dealt with issue. I feel, Xfinity is going to give their rivals extreme time with this sort of Employee and System set up.

Visit2:- for second visit the staff was NOT respectful by any thoughts. More likely than not missed the update that hers is a help occupations! She was productive, I'll give her that, yet that's it. and Idk about others, however I couldn't care less for staff getting my charge cards without authorization! Can't suggest Xfinity until they organization appropriate client support preparing for their staff. Plainly, she was employed for language aptitudes and not client care capacities!

Visit3:- Five representatives sitting idle while one client is getting made a difference. New clients entered and got dealt with before me. Never was genuine content with their client support and now I'm looking into satellite TV. Like it if you find...