Jack in the Box — Restaurant in Redmond

Okay I made a review already, but now, if I could go any higher than 5 stars I would, so I'm going to post another review. BIG UPS to Jack In the Box!

For a few reasons.

The owner responded to my positive review. Most of the reviews I leave are positive ones. With a few simple clicks you can see that I have left a ton of reviews over the years. This maybe be the 1st time I've ever had a response. And seeing as how my last review was "guided" by Google and not 100% my topic, I figure I now had to up my ante and leave a proper review. I like my goshdern milkshakes, but the problem with other places in town, (everywhere from Tacoma to Seattle and Bremerton to Redmond) like to play the "our shake machine is down" card like as if they were McD's circa 2006. But the fact is, McD's had a "reason" -which wasn't laziness- for their milkshakes to be down, and it's actually a conspiracy.. look it up. The reason why BK lounge says the shake machine is down because they close in like an hour and they don't want to shut the machine down after closing time. They're trying to spare themselves 5 minutes of closeout activities. Aka, they are being lazy and selfish. Before I moved to the state of Washington I had plenty of time working in a restaurant and you know what, I win. I was a cook(at several places)at Hooters on "fight nights", Superbowls, Stanley Cups playoffs... Feel me? I didn't leave until after the patrons left, the patrons didn't leave until they felt like it because they paid to be there and I ,on average, left work around 4:30 in the morning, after starting at 2 pm. Sometimes solo. Sometimes earlier than afternoon start times. I would be cleaning and breaking down everything for over 2 to 3 hours. And even if it wasn't a massive sporting event I was still going to be there for at least an hour after close. So saving 5 minutes, and lying about a machine being " down" isn't acceptable, to me at least. One time within the last year I questioned the person handling the drive-thru line about how and why it was out of order and they told me that it was out of order because he was cooking by himself.... like, ok, then do your job, and serve the food you were hired to serve,by yourself, until BK puts on their menus "no longer serving ice cream after xx:xx". I digress with my aggression aside,and still, this is a trend that has been growing and growing. And I'm over it. It's tomfoolery. But.. the dedicated men and women at this here restaurant are the reason why I went to this here restaurant, spawning a reason to leave a review in the first place.... Cuz just prior to my arrival, BK lounge gave me that old play that I just talked about, so I backed out of their drive-thru line, and took my butt further away, because I knew they wouldn't play a sorry af card like that. And I was correct. I got me my Oreo milkshake with extra chocolate, and they closed within an hour of my arrival... Even if you want to say, "well that is standard service that you're mentioning above", then need I remind you that Jack in the box used to be the only 24-hour restaurant that sold breakfast the entire time, and tacos, at a burger joint? I grew up hearing fabled stories of JITB, as they don't exist in the murder mitten. And now, even if they aren't all open 24 hours like the majority used to be, THEY WERE STILL THE FIRST ONES TO GO BACK INTO 24-HOUR SERVICE AFTER "COVID"!!! THEY GOT BACK ON THEIR GRIND WHEN EVERY OTHER PLACE WAS STILL PUNK'N THEMSELVES ACTING LIKE THE BIG SCARY VIRUS WAS GOING TO GET THEM MORE AFTER DARK. JITB HAS NO FEAR. and I love that. The menu is so full of options, everything is legit good. The car antenna thingy of the Jack guy is so clutch, having one back in the day in the Midwest was serious pinky out s*. Fancy af. I still want one, just not sure how to get it? It was like a hundred times cooler than the Garfield window cling. For decades they were the only fast food place that offered a military discount. Thank you, while it lasted. Thank you for...

Worst customer service ever. I order a pick up. Pulled up to the drive thru speaker and the girl working there says, "Welcome to Jack in the Box." Nothing else. First red flag. Then I say I have a pick order for myself and she's says pull to the window. She never once came to the window to say hey your order isn't ready yet or asked if I wanted sauces or anything.....ya, know the normal fast food customer service things you do. Been there my entire life, so I know good customer service and bad. Instead I'm watching her thinking she was going to come to the window any second....nope. She's on her phone and touching her face and then touching everything else. I get it....working in the fast food industry isn't the greatest, but they are still paying you to do your job. Take pride in what you do even if you work at Jack in the Box or do better for yourself and find a new job. Then she finally comes to the window and doesn't say anything and hands me my order. I had to interrupt her from slamming the window on me because I ordered food that needed dipping sauce. She hands me one sauce. ONE. Who uses only ONE sauce?! C'mon. So as I left I blared my horn. Worst service. Ridiculous. I will not be ordering from that location ever again. Girl needs to go through customer service training and have her phone taken away while...

Today was the worst experience I had, because I made the payment with my card and the clerk at the window told me that I had $ 8 left and I told him that I had no cash and asked him to remove the two milkshakes from my order and Then she told me to wait a moment and the manager passed my card again and told me that it had been rejected. She asked me if I had another one but I said no, then she said that she would not give me the food I ordered, and I left but when I checked My account had a surcharge of $ 20.20 and I went back and told them that they had charged me for the food. She said no and I showed her my account statement indicating that they charged me the $ 20.20 charge and even so she said no if it bothers me. Much because she did not believe me even though I showed her my account statement, and the worst thing that she is Hispanic and she preferred to take care that the store did not lose, in the end they charged me and did not give me the food, I just said that God bless her because I did not could do nothing to solve why and how They made the surcharge for me. Well, in the end I ran out of food. I hope the company thanks her for taking good care of the business, making the surcharge for the food and not...