Upscale Audio Exchange — Attraction in Riverside Township

Tom is by far one of the best when it comes to customer service. In addition to having some of the best used audio equipment in the area, he is also very knowledgeable about his products. I brought in my 5 disc cd player to have him look at it (he actually did this for no charge). He fixed the problem within five minutes and sent me on my way. In addition to that he also threw in a free Sharp monitor. The only issue with the monitor was that another gentleman brought it in to be fixed. It has two slight, very unnoticeable lines on the screen whenever you play something. But the average person wouldn't even be able to tell. Tom wasn't able to fix that issue so he let the gentleman know. The gentleman was okay with it but didn't want to keep the monitor because he really had no other use for it. On the other hand Tom couldn't really sell it to anybody because of the issue with the lines in the screen so he gave it to me out of the kindness of his heart. I accepted and the monitor works great and gives a pretty decent picture. It is an older model but still looks and works like new. Thanks Tom! No...

I went to see Tom when I was looking for a used bike to replace one I had with a warped back wheel. He had posted some inexpensive bikes on Craigslist despite being a stereo shop; he explained that he started refurbishing bikes when he found so many at estate sales while acquiring stereo equipment.

In any case, none of his bikes that I tried seemed to fit the bill for me, so he offered to fix my current bike. I brought it in, and within 30 min, he straightened both wheels, tuned up my spokes and brakes, oiled my bearings and chain (maybe other things that I'm forgetting) and it drove better than it ever had for a ridiculously low price.

The next day, my front bike tire tube sprung a leak and he was kind enough to teach me how to replace it myself, in case it ever happened to me on the road, handed me a bike helmet when I sheepishly admitted to not having one. And then called to check in on me later that day to make sure the bike rode well.

I now consider Tom a friend. I appreciate his business philosophy and willingness to build supportive community relationships. Highly...

Tom is the best. I love going in to browse one of the best classical collections in Chicagoland. Tom is extremely knowledgeable about classical music and records, He has helped me build my collection. And regarding the negative review that another lady posted here regarding an AT table. I happened to be in the store when this person brought in the table. Tom rightfully refused to look at it. If this person wanted to support a local business then she should have come to Upscale to buy one of many excellent and reasonably turntables that Tom has for sale. It was brought in a battered box with who knows what wrong with it. To be fair he would have to charge this lady for his time to inspect it and charge at least 40% of what she paid for the discounted Amazon price. Not worth it for her or him. Tom is fair and honest and friendly a local store owner as you will ever meet, His only defect is that he makes really corny jokes and puns. I cannot recommend this...