Corona Pointe Resort — Attraction in Riverside

UPDATE - Manager, Jeanine, has been very helpful and diligent in helping me solve my concerns and reaching a mutual understanding... I’m hopeful for a more peaceful stay at Corona Pointe.

Move in day I was given a completely different apartment then the one promised. The apartment they showed me had hardwood flooring no carpet in common areas updated cabinets and appliances along with mirrors on closet doors. I specifically asked if it was the same as the apartments that I would be getting and I was told yes. Much to my surprise I got completely something different... carpet in all common areas really old cabinets with pest problems. In addition to no mirrors on closet doors and very poorly painted walls, cabinets, etc. appliances are old dyer barely dries. They finally came to spray my apartment but I still have a serious spider problem in my balcony which supposedly they take care of. In the middle of a pandemic it’s too much to have people coming in and out of my apartment with two kids. There is homeless people constantly digging in our trash cans for recyclables. Then make a mess of the trash cans and throw the trash outside of the trash cans which is disgusting. Not to mention they’re constantly walking through our complex which is not safe. Like previous reviews have stated the water is always getting shut off sometimes I don’t even give you a notice it just happens and your water goes off. I’ve had at least four scenarios where I had to call and ask why my water was off only to find out they had to do an emergency shut off with no communication. Only to receive communication hours later when the water is back on. It’s no joke it literally gets shuts off about 8-10 times a year. Sometimes weekly. You would think they would put a deeper investment into fixing what they need to fix to avoid the same problem. They have broken into our mailboxes plenty of times. We’re supposed to have security but your guess is better than mine. I never see them. Front directory is trashed and not legible. Food deliveries are a pain because they have nothing to reference. I have been promised I would be on the waiting list for a two bedroom apartment and twice now with two different people I have been completely ignored. Once with Kristen and I believe no longer works there and one with Amelia I believe is her name. You literally will have to call them and remind them you’re on the waiting list and they will not have your name on the waiting list to upgrade to a bigger apartment. I wanted a two bedroom because I truly enjoy their amenities but such a lack of unprofessional communication is extremely frustrating specially when you’ve been a good resident. It’s supposed to be non-smoking but you will see worker smoking in the front entrance. You will also see cigarette butts all over. They will walk buildings and be a pain in the butt when it comes to your patio. They literally post a notice for everything. You can’t even have your child scooter in your patio with that being a problem. Mind you nobody should be looking into your patio and violating your privacy in that way. Parking sucks. You will not find a spot after 5-6 pm. The leaf blower leaves all over your front porch. The trees are not maintained so they shed all over patio in balcony. You will literally have to be cleaning and sweeping and raking daily. They have a Bee problem in every bush and more so by patio bushes. Pet feces all over grass EVERYDAY! And last one which kind of broke the camels back… I had the unfortunate experience of coming home to a patio notice on my front door. The notice stated I couldn’t have my workout equipment on my patio which mind you it’s not stated in my rental agreement. If you walk the complex there are many violations being ignored with no notice posted. They will single you out. They have disrupted our peace here. We are good residents, clean, not disruptive family of 4. It sucks that we have to up & move our children from what they know as home because of this harassment and unfair treatment...

Plain and simple they DISCRIMINATE.

Residents are not treated equally, some recieve tow warning tags and some cars don’t. My car was randomly towed at 3am in my own parking spot since it was a brand new car with no plates, I had just came home with. Yet everyone else recieves warning stickers of tow yet my car didn’t for some reason they decided it was meant to be towed right then an there. A car with car seats and diaper bags inside. When brought up to management they could only tell me sorry it’s a good tow we don’t know who’s car it was because it had dealer plates. ?? Yet again other cars recieve warning.

There solution for this was well right you a new month to month lease so we have no confusion of who’s car it really is, THEN they completely copied another residents lease and emailed it over for me to sign when confronted all the info was wrong and my deposit amount was far less than half the amount all they could tell me was oops sorry good thing you didn’t sign it. 👍🏼 . Clearly they don’t have a clue. Just an FYI TOWING HAPPENS DAILY.

Management is very rude. When anything is brought to their attention they have no solution whatsoever. If there are issues with neighbors they’re solution is to harrass the neighbors with pictures videos they also advise call security late at night just for “documentation” Good one. Causing more confrontation.

Also, have been harassed by neighbor who has an issue with my 1.5 with a disability (mind you I’ve been here 3 years and this all happened in the past 3 months) complaining he’s to loud while entering our home not even while inside. Has made multiple complaints too office about him and for some odd reason management feels is a perfect reason to complain I’ve reiceved multiple noise complaints ( 3 day notices to comply or quit) when trying to settle things with the neighbor she made racist comments and was very aggressive and stated she’d say anything to make sure my family was evicted and I couldn’t figure out why? A family with two babies for some reason is completely hated with no expiration. Constantly made false reports to security claiming there were house parties, loud noises, banging on walls, when security arrived dad was bathing kids and I was in the kitchen cleaning up dinner. Security was in shock. Yet management didn’t do anything about the repetitive false accusations. (Multiple occasions security came to my house and documented there wasn’t noise) they still gave me fasle noise complaints. They Completely chose her side even after proof had been brought to them. they felt it was best my son wasn’t a resident any longer. RECIEVED A 60 day notice for him when addressed they said oh well that’s not why and when I asked why they told me well we don’t have an explanation at this time. Tried addressing with with the main manegment company left multiple messages never received a call back.

Also, today while enjoy spring break with my 4 year old, 1.5 year old and cousins ( all children ) by the pool which was completely empty with just our family no other residents at 12 in the afternoon we were confronted by management requesting to see my key and said that my guest needed to leave. When I asked why they lied to my face saying residents are only aloud to have 2 guest per household even in the home. She told me “ sorry but you signed it in your lease” ... When I asked her to show me it in my lease she changed the subject. Told her I could pull the lease up on my phone she said Ill be talking to my manager and I’ll be back over. Never even returned.

Never in my 3 years of living her have I ever been approached about my guest. DISCRIMINATION AND HARRASMENT.

I’d highly discourage anyone to move her unless you have no kids. I’ve never been treated so poorly at a complex. No care for reisdent looking for a fast turn over to increase the rent. Not a family complex. My family has been completely harassed by this complex were we’ve been living here uncomfortably since Christmas time when it...

RUNNNN DO NOT WASTE YOUR TIME OR MONEY. Plain and simple they DISCRIMINATE, and they do not care.

Residents are not treated equally. Some receive tow warning tags, and some cars don’t. My car was randomly towed at 3 am in my own parking spot since it was a brand new car with no plates, that I had just come home with. Yet everyone else receives warning stickers of tow yet my car didn’t for some reason, they decided it was meant to be towed right then and there. A car with car seats and diaper bags inside. When brought up to management, they could only tell me sorry it’s a good tow we don’t know whose car it was because it had dealer plates. ?? Yet again other cars receive warnings.

Their solution for this was we’ll write up a new month-to-month lease so we have no confusion about whose car it really is. THEN they completely copied another resident's lease and emailed it over for me to sign when confronted, all the info was wrong, and my deposit amount was far less than half the amount all they could tell me was oops, sorry good thing you didn’t sign it. 👍🏼 . Sounds suspicious to me. Just an FYI, TOWING HAPPENS DAILY.

Management is very rude. When anything is brought to their attention, they have no solution whatsoever. If there are issues with neighbors their solution is to harass the neighbors with pictures and videos they also advise calling security late at night just for “documentation” Great way to increase confrontation.

Also, had been harassed by my new neighbor who had an issue with my 2-year-old disabled son complaining he was too loud while entering our home. Has made multiple complaints to the office about him and for some reason, management feels it’s justifiable. I received multiple noise complaints (3-day notices to comply or quit) when trying to settle things with the neighbor she made racist comments and was very aggressive and stated she’d say anything to make sure my family was evicted and I couldn’t figure out why? A family with two babies, for some reason, is completely hated with no explanation. Constantly made false reports to security and police, claiming there were house parties, loud noises, and banging on walls, when security arrived dad was bathing the kids, and I was in the kitchen cleaning up dinner. Security and riverside PD was in shock. Yet management didn’t do anything about the repetitive harassing, false accusations. Even when, on multiple occasions, security and police came to my apt and documented there wasn’t noise. Management still gave me false noise complaints. They completely chose her side even after providing proof and police reports. Instead, they felt it was best my son wasn’t a resident any longer. RECEIVED A 60-day notice for him when addressed, they said oh well, that’s not why and when I asked why they told me well, we don’t have an explanation at this time. Tried addressing this with the main management company, left multiple messages, and never received a callback.

Also, while enjoying spring break with my 4-year-old, 2 year old, and cousins ( all children ) by the pool which was completely empty with just our family and no other residents at 12pm iwe were confronted by management requesting to see my key and said that my guest needed to leave. When I asked why they lied to my face saying residents are only allowed to have 2 guests per household even in the home. She told me “ sorry but you signed it in your lease” ... When I asked her to show me it in my lease she changed the subject. I told her I could pull the lease up on my phone if she'd like. Her response was I'll be talking to my manager and I’ll be back over and didn't return.

Never in my 3 years of living here have I ever been approached about my guest. DISCRIMINATION AND HARRASMENT.

I’d highly discourage anyone to move here unless you have no kids. I’ve never been treated so poorly. They have no care for residents, looking for a fast turnover to increase the rent. Not a family complex. My family has been completely...