Chilitos Mexican Grill — Restaurant in Riverside

Customer service has progressively gotten worse over the years here. We would frequent this spot. I have no desire to return and will be sure to steer family and friends away as well. The females that work here are very rude. Anytime we order online the order is never accurate. And this last time the error has taken the cake. They actually called me to go back because they had given my husband the wrong order. He goes back and they give him soggy, cold nachos. They didn't offer to comp the meals. One of the females tried to tell the other that she should have told him it was his fault. Which is really gross when you think about it because that means they expect a delivery driver to inspect your food as well. He overheard one ask the other if they should just put the food he brought back back out there for someone else! No apology for the inconvenience either. I called when he got home and seen what they sent him with acting like she had given him fresh food and she really was arguing trying to say it was fresh. Nachos do not get cold or soggy on his short drive home. They were prob fresh at some point, but not once they were given to him. She eventually offered for me to bring the food back yet again, and she would remake it and give me a refund. Why would I want to drive back there a THIRD time for their mistake? The moment he walked in that building they should have started prepping fresh food for the order and offered to give him a refund then. If you opt to go here you better double check everything you order before leaving the building. We won't be back for a very long time, if ever. They need a major overhaul in customer service. Sad too as we've been going since...

Very disappointed in the customer service. My elderly in-laws live down the street and have frequented this establishment for many years. They have supported it through takeout during COVID, etc. My father-in-law placed a large phone order (for 8 individuals) and came back home to find one of the burritos was missing. Mistakes do happen and that’s understandable. He phoned them to let them know we would coming to get the missing burrito and they insisted that someone else placed it in one of the two bags and that we should have it. Although they insisted we had the missing burrito my father-in-laws said that I would come get it. When I arrived the young lady at the counter handed me the burrito and said she had already “placed one in the bag with the torta” and that they would give it to me “this time.” The original bag had had a torta and a big styrofoam box of tortilla chips but no burrito. I received no apology for having to come back and, in addition, was basically accused of stealing an 8 dollar burrito. I hope my in-laws have sense not to come back for “next time”. Good Mexican food is a...

You know it's bad when a burrito bowl (they're not even giving you a tortilla) is over thirteen bucks with tax. But, as you can see by the photos, they do give you a large portion. For me it was enough for more than one meal. Still...

So let's just say that all restaurants now are more expensive than they should be. My cashier was friendly and helpful, and more importantly my meal was good. Everything, chile verde, beans, and rice, were all flavorful. So why not five stars for the food? Like many Mexican restaurants, they don't trim their pork well. Almost every bite had fat in it. Which, for me at least, tends to diminish the quality of a nice meal. Which is a relatively low hurdle to clear. Especially if you're charging...