Hand & Stone Massage and Facial Spa — Attraction in Riverside

This place had to close during the pandemic which is understandable and during that time they continued to take my monthly membership payment. I tried to call them to see if it could be paused but the phone only had a voice recording that you can’t leave a message on and there’s no other way, that I was able to find, to contact them. My only option would be to report it as fraud to my bank, so I continued to pay it. Once they opened I Attempted to make an appointment, unfortunately they are booked for the next 2 weekends. My issue lies in the lack of communication. When they reopened they should have instantly started calling monthly memberships that kept them afloat while closed and offered those people first dibs on appointments. Instead I was left to repeatedly call to see if they were open or not and when I get lucky and find that they are indeed open they aren’t available any time in the near future. You should cater to those that paid you even when you...

My husband and I both have a monthly subscription with hand & stone. And my main complaint is WHY DO THE MASSAGE THERAPIST ONLY MASSAGE UP AND DOWN ALONG SPINE⁉️ It makes my husband and I very upset to pay for a service that gives us no pain release. Ugh we have addressed this issue with front desk, but as of yet no changes. Going to use up my last massage and cancel, I come to a spa to release stress NOT to gain more 😒. Now I see manager wants to communicate with me over this review, however when attempting to email and call the information provided none of this works. Once again hand and stone strikes again with a poker face. Meaning pretend to care but won't take the initiative to actually help. Please provide a working phone number and name so I may submit...

This place ripped me & my husband off with 145$ , this place is so unprofessional our appointment was at 8:00 yesterday & they take us to our room and it was not the room that we payed for then we come to find out that they have our room away so we reschedule for today & we missed for a family emergency, we call to reschedule & they said no that we’re not able too so they kept our money and didn’t refund or atleast reschedule us , please don’t go to this place it is not recommended bad customer services. Will never return to this...