Inland Choice Dental - Dentist Riverside — Local services in Riverside

After the New Year, I was determined to find a reputable dental clinic, and on Yelp, I came across a highly rated father and son team. Without hesitation, I chose Inland Choice Dental, but unfortunately, tragedy struck. A small piece of filling fell out of my tooth #14, and Dr. Andrew decided to patch it up and also clean my teeth, scheduling an appointment for January 4. However, on that day, another dentist performed the filling. I wasn't comfortable with the sudden change of doctors, but considering it was just a simple filling, I wasn't overly worried. The filling process was excruciatingly painful several times, despite the anesthesia. I managed to endure it as the pain wasn't continuous.

Following this, the pain in tooth #14 became incessant. I was told by Dr. Dived, who replaced Dr. Andrew, that the tooth needed a period to adjust due to severe grinding, and that the mouthguard designed by Dr. Andrew on January 4 should help. I got the mouthguard on January 11, but after three days, it caused my gums to bleed, and I couldn't bear to wear it any longer. I had a miserable weekend and hardly ate anything. On January 15, Dr. Dived adjusted the mouthguard, advising me to wear it daily. Despite my trust and hopes for recovery, the pain persisted, worsening at night. I resorted to buying painkillers from the pharmacy. By January 21, I was told I couldn't be seen until February 14, leaving me no choice but to wait. On February 13, I was informed that Dr. Dived had availability. However, upon seeing my continued pain, he immediately referred me to an endodontist for root canal treatment.

Throughout this ordeal, I initially saw Dr. Andrew, then his assistant for the filling, and Dr. Dived for follow-ups. I didn't mind these changes, assuming that my tooth would eventually heal. Yet, the endodontist's diagnosis was shocking; my tooth had a hidden crack caused by pressure. I had to get another mouthguard, rendering the original one useless, and my tooth could never be fully restored. They advised me to get a temporary crown and then a permanent crown, noting that my tooth had an underlying crack that required a root canal, which my healthy nerves previously masked. Despite the crown, the pain persisted, and I ultimately had to undergo the root canal. The nerve removal left my tooth dead. I paid for the nightguard and most of the crown out-of-pocket after my insurance was depleted, and I also had to pay for the root canal myself.

For over three months, I went to bed in tears almost every night, baffled by my misfortune. My two young daughters witnessed my suffering, crying along with me as my condition worsened. The emotional toll far exceeded the physical pain. Until yesterday, the endodontist attempted various treatments, all in vain, leaving the root canal as the only option. I didn't want to write this down, but throughout these four months, I strived to be a good patient, understanding the challenges faced by both doctors and patients. However, it seems profoundly unfair that patients end up bearing the brunt of mental anguish, physical injury, and financial loss. I am sharing my experience as a cautionary tale, hoping it can help others avoid similar situations and wishing everyone...

I love this dentist.

Background with dentists: I am 44 years old. Went at least twice a year for nearly 37 years. Then, small break for 5 years. Now back to twice a year. I've had cavities, crowns, root canals, 1 chip, and normal stuff.

Pre/Post care: Inland Choice Dental have really made the dentist experience less of a toothache. From text messages, to an app for your phone with everything you need, to easy to understand paperwork/docs that you can complete on your phone, to a rewards program... either way its just painless to very convenient. I love that Inland Choice Dental embraces technology, in a industry (from my past experiences, tend to avoid it). Also, the front staff are awesome in breaking down costs vs coverage and are super nice.

During care: Dr. Andrew Choi is awesome. I really do love how he makes you feel comfortable and is very considerate with your comfort, pain, care, and options. (I get there are several factors here, but for the 1st time in my life Dr. Choi actually numbed/shot me without even feeling it. That was awesome. Get that may not happen every time, but hey 2 times, nothin, not even a tiny pinch.) Everyone is friendly and considerate of pain. I also like how they have GOOD music playing, not usual dentist music or nothing (my experiences has always been classical, or old smooth jazz/R&B, nothin within the past 20-30 years.) They provide sunglasses to help with the non-stop glare of the examination lights (Nice Touch! I've never had a dentist offer those.)

Educator: I really enjoy seeing Dr. Andrew Choi educate his staff (dental assistants) through various procedures. (I would love a boss like that if this were my field and was training). I'm sure his staff have grown from this and his approach is very considerate by discussing technique and whys and even encourages them.

Front staff: They are just awesome. You all are so nice. I hope you read this. Thank you for always making me feel welcomed.

Overall experience: I love Inland Choice Dental. I referred a friend there and honestly this has been the best dentist experience I've had. I don't usually do reviews, but this is well deserved. Thank you everyone...

I went to this office a year ago for implant. Since the price was higher than I expected and could not afford, I decided to go with denture. I asked some questions about the denture and the lady in front who must have had some dental experiences or at least assistant to doctor during procedures, gave me very promising information about denture and that it was so affordable and functional. My second main concern about denture was that I wanted to be sure that no metal wires are going to be used because it would show whenever I talk. The lady assured me that newer dentures like the one she showed me on her computer had no metal wires. The price was $850 and I paid my share of $440. The rest was paid by my delta dental insurance. After 2 weeks she called me and said denture is ready. When I saw the denture, I was shocked. Lots of metal wires and I was not able to talk with it in my mouth. I talked funny as I had a potato in my mouth. I objected and did not accept the denture and they did not refund my money. I called my insurance many times and finally was able to convince them to return the money to my account so I can use it with another doctor. They gave me a credit but the doctor did not return my money. I was very sure and still am to go to court. Insurance paid the doctor for 1/2 of it and I paid for the other 1/2 and doctor got paid in full and got to keep the denture too. Wow! The reasons I didn’t go to court yet was that I had a car accident and then my house got flooded and then COVID -19. By law, the doctor should have mailed my denture to my home because we paid for full price.He may be a good dentist, I really don’t know and I don’t know anyone who knows him, but he definitely is not a professional dentist. He does not communicate effectively. He does not explain anything. He was supposed to talk to me about denture and it’s ups and downs, not the lady who...