UCR Health - Riverside Downtown (Primary Care) — Attraction in Riverside

I have been going to UCR health for over a decade. I have my primary doc and pain management with them. I haven't really had issues until recently. Having to pay for parking now is the least of the problems. Recently, my primary doctor left the practice leaving me with whatever doctor that had taken over her patients. This was a recent change and my next appointment wasn't scheduled until mid April. I didn't think anything of it at the time because I would just make contact in April. Sadly, I was in a car accident where I was rear ended and ended up having to be out of work for the past week due to healing injuries. When I got to the follow-up appointment with my primary as requested by the ER doctor everything was as normal. A nurse took my vitals and basic information about why I was there, then a resident I haven't seen before (they are new to me 97% of the time because they change out so often) comes in to do intake. We discuss the accident and the details and the details of where my pain is and what is happening. I asked if they could sign some family leave paperwork from my job saying I'm OK to go back to work. The resident took the paperwork to the attending to see what they are able to do. In the meantime he ordered physical therapy for 12 weeks and a referral to pain management. When he returned he came back with Dr. Faiz who tossed the family leave paperwork at me and said she won't sign it because she doesn't know me and didn't tell me to take the time off. I showed her the paperwork from the ER that had me off for a few days and the results of my CT scans. She still refused to sign the paperwork.

I said fine but asked if I could at the very least get a return to work letter so I can go back to work. She refused to do that either saying, "i don't know what you're capable of nor do I know what you do for your job." I mean I figured the perfect opportunity would be to speak to me like I'm a person to find that information out right then but I guess that's just my logic. I told her I cannot go back to work if I don't have a return to work letter from my doctor. She responds, "Well I'm not giving you time off for a vacation." At that point I was so frustrated and appalled that she is not only saying these things but that there was nothing that would've prompted that response whatsoever. I explained that I had to cancel my vacation I had set for the weekend following the incident because I had to stay home and rest AFTER GETTING REAR ENDED. She seemed almost mad that I didn't just accept her attitude and unnecessary comments. After begging for some sort of letter from her she finally gave me one but only that I'd been seen, not a release to go back to work. After the attending left the resident was apologizing profusely and said he didn't know where that came from or why and he would 100% sign the paperwork considering I needed physical therapy and pain management. I left with the worst taste in my mouth from this place. I was so angry. Not because she wouldn't sign paperwork for my job but because of the way in which I was treated. I have had doctors make snide comments in the past but never to this degree. She even mentioned how I'm not having back spasms because I was physically in her office. She says this at the same time im wincing in pain from said back spasms. I wasn't aware that Dr. Faiz was superman and could see musculoskeletal issues thru my skin. I do not understand how someone can he ok with treating another person this way let alone someone looking to you for medical advice. I don't think UCR health will ever be a place I will ever go again. Time to call the insurance to change my primary. No one should ever have to deal with someone treating...

My partner had to unexpectedly leave town to care for a disabled family member, leaving me with two kids who couldn't go to school because of COVID restrictions. We have no local family members who could care for my children while I went to my appointment at the Citrus Tower facility. Thus, I had to head to my second vaccination with my kids in tow. I was denied entry to the facility. I was disappointed because UCSD medical clinic where I took my two disabled parents for their four shots had a plan for this circumstance. I had to bring my children to those appointments also. Why didn't UCR have a plan? Ultimately, after much back and forth and waiting, the manager of the UCR Health Clinic allowed me to reschedule my appointment for an hour later, after I was able to find a neighbor who would watch my children while they played in the neighbor's yard. On the one hand, I understand the protocol of discouraging extra family members in the clinic. On the other hand, I imagine many caregivers are in a similar position to me: overcommitted, with very few options. Further, over the course of my 40-minute appointment, I overlapped for less than one minute with another patient. When I did, it was in a large waiting room (which surprisingly seemed poorly ventilated?). Thus, UCR's claim that my children "would endanger other patients" seems tenuous at best. In any case, you can decide whether you prefer a clinic that follows rules or makes...

I could not be more disappointed with my experience. I am a young woman who has been diagnosed with PCOS. As such, I am trying to be proactive before my husband and I start trying to have kids as I am at a higher risk for fertility issues due to hormonal imbalance. I went in to Dr. Gowda to be referred to an endocrinologist as to get a better understanding of my hormones and how they might affect me when I am trying to get pregnant. Basically, I was told “no,” and that an endocrinologist is not going to do anything that my OB-GYN isn’t already doing. I have a hard time believing this, especially because endocrinology wouldn’t be a specialty if OB-GYN’s already do everything that endocrinologists do. Furthermore, childbearing and fertility is a very sensitive topic for me, and for most women who are at risk for fertility issues, I’d imagine. Dr. Gowda proceeded to tell me that if I am unable to get pregnant naturally, then my husband and I both will have to go to a fertility specialist to determine which one of us is “the problem.” To say I was upset to hear this is an understatement. There is a thing called a bedside manner that this doctor lacks. I am the patient. It is MY health, MY decisions. If I want to be referred to a specific doctor, there should be no reason I get told “no.” Even if she is correct, I want to hear it from the specialist myself. I am extremely disappointed, and will be switching to a different doctor...