T & M Billiards & Barstools — Attraction in Rocky Hill

Knowledgeable sales - Poor customer service.

Positive - they priced matched competitors and answered many questions prior to the sale well. Delivery crew was pleasant and helpful.

Negative - Purchased a Brunswick air hockey table for Christmas. Upon delivery and setup the table we received does not play was well as the one in store. One corner area ( basically from one face-off dot to the side rail and end rail) and a section along side rail the puck stops. This was not the case for one in the store. In the store the puck was lively in all the corners and along the rail. The delivery team tried cleaning the surface and clearing any blockages, but the result was the same. Called Brian and informed him of the problem. He said he would take the table back and give a refund but would NOT bring out a new table - now or in the future. It was this table or no table. Delivery crew contacted the manager and he offered $50 off this table but would not replace it.

As professional as they were before the purchase, I expected the same after the purchase. Not a take it or leave attitude when there is a problem ( Merry Christmas ).

Anyone can make a sale - it is how they deal with issues after the sale that matters. I am extremely dissatisfied with them. I plan on purchasing my pool table elsewhere.

Hopefully Brunswick will be able to remedy...

I bought a pool table from the store last year. The table is really good but service from this store has been terrible. The store manager is great in making promises initially but fails to fulfil them. When I bought the table he promised he would get some minor scratches polished. However, after delivering the table it never got done. On asking about it, he initially said he couldn’t get someone to do the job and later he never sent anyone. Two weeks ago I asked him to level the table and scheduled it for a particular day of the week as it is my day off and I can be there to make sure the job is done well. He called me 3 days before saying he can’t do that day but can do some other day. We had similar problems before while scheduling delivery of the table as well as moving my table to a different location in the basement. He can just not keep his word. If I knew about this, I would have never bought the...

I am so grateful to Brian, Doug, and the team at T & M Billiards & Barstools for everything they did to help me create the perfect stools for my new kitchen. They truly listened to what I was looking for and took the time to understand my vision. The showroom has a wide array of samples with stools of different heights, fabrics, and materials. Whether you are looking for a wooden framework or metal, country design or modern, counter height or bar height, T & M Billiards has it all. And if you are very particular like I am, they have catalogs and swatches of fabric to look thru so you can custom design your chairs. They even allowed me to bring some samples home so I could consider various options before ordering, and the delivery itself was seamless. My custom Callee stools are the perfect addition...