Gordon Food Service Store — Attraction in Roosevelt Park

Sadly, I feel that the employees are very friendly and generally always willing to assist you.

However, I have time, and time again watched as lines build up and management standing by, or watching from their computer.

My experience today was a confusing one.

I placed an order last week (via online) for pick up on a Monday. The online service explains when your pick up will be ready, and if not picked up on X date the order will be canceled (no longer available for pick up - which I have experienced first hand). So, missing my pick up date, I assume my order is no longer available.

I redo the order online, (several days later, again, assuming since I failed to pick up - it was cancelled) and sent it in. An hour, or so after placing the order, I realize I do not need an item from my order. I call the store to explain, “I’ve placed an order, but need to cancel an item from it.”

I was told (by management), “come into the store, and tell them you do not need X item from your order, and they will remove it.” Great, will do.

I get into the store (mind you where they typically have “order pickups” there is staged food, and pallets of items directly in front.. one would think it’s blocked for a reason, such as not to be at the counter.. and I’m not talking 2ft... I’m talking 4-5ft in front. I couldn’t stand there, and even reach the counter) go pick up a couple extra little things, and wait in line.

Get to the register, and the employee recognized me, and is her usual friendly self. I explain I need to remove an item from my order today, as that was how I was told to do it via phone. She explains, “I’ll have to ask you to step aside, because if I scan your paper work it will charge you for the entire order.” Me “great, no problem! I’ll wait.” Which I do. Again, no problem.

A little weird to me, but whatever I don’t make Gordon’s systems so, I’ll wait. My order is brought up, and I over hear an employee asking “do we carry this in store?” I look up, and I explain, “no, but I tried to call and cancel the order.”

I am then told, “orders once placed cannot be cancelled. They are going to come in regardless.” ............ so I ask, “even if I called a little over an hour prior to attempt to cancel?” “Yep. It’s in.” ...... then I am asked, “so did you need the duplicate order?” I explain, “well I missed my pick up, so I assumed it was cancelled - which is why I put another one in.”

Again, I was told, “no the order wouldn’t have gotten cancelled.” ... I said, “but the system tells me if I do not arrive on the listed pick up date, it will no longer be available for pick up.” Response, “it will still be available.” ... now I’m real confused because I’ve experienced my order being cancelled.

So I ask, “is it because I had one item on my list that isn’t carried in stock... that would allow it to still be available?”

The response to this was “because the warehouses don’t have time to mess around with peoples orders, because they are busy shipping all over the world... .... and Florida (far away places I’m assuming) and they’re working hard to get the orders in for our customers.”

So. I guess I don’t understand what is happening here, but I felt as if I was being guilted for the situation.

Online Orders can’t be cancelled once placed. Orders are still available for pick up, even if you miss your date (sometimes). If you’ve ordered something that is NOT available in store 1, and 2 apply.

So, if you order items that are physically carried at the store... your order can be modified. If this is true, then the online order system should state “Order has item unavailable in store, once order is placed, no modifications.”

The unfortunate part is that the store is the only one in...

I wanted to ask about and perhaps purchase some items from the deli counter. But Kelly, the team leader just looked at me. Denise - not sure if that is her name as her name tag was partially hidden - wouldn't even look up. The only thing Kelly seemed to be doing was watching Denise put food in packages. There was a man there that may have been from headquarters (3-28-2022 4:45pm ish). At least that's what the cashier said when I asked to speak to a manager. So let's summarize. Counter people ignoring shoppers and there is a man who might be an area manager who was not seeing to it that people do their jobs. Pitiful. This is no way to be competitive. Oh, and those red peppers for 99 cents are very much post peak. They have wrinkles and...

I recently had the pleasure of visiting the Gordon Food Service Market and I must say, I was thoroughly impressed. From the moment I stepped into the store, I was greeted with warm and friendly smiles from the staff, which immediately set the tone for a great shopping experience. The remodel was especially beautiful. There were modern amenities, bright colors, and a variety of displays that made it easy to find and access the products I needed. The checkout process was smooth and efficient, and the store was always neat and tidy. Overall, Gordon Food Service Market is an excellent grocery store with outstanding customer service, and I highly recommend it to anyone who's looking for a great...