Big Saver Foods — Attraction in Rosemead

When you go to a grocery store to buy groceries you normally don't think about the coupons printed on the weekly ad that you generally receive in the mail or even remember them so naturally when the cashier rings up, you pay whatever the price the scanned item is.

Now tonight, my experience was completely different. My cashier her name is My Hang Hao. Immediately she racially profiled my mother and myself and proceeded to speak to me in the worst vietnamese Cantonese accent. She then continues to ask me about the coupon, on the weekly I'm completely puzzled. I said well the price tag states by 2 cases for 11.99 or 1 case for 13.99. She said well the weekly ad has a coupon that says 2 cases for 9.99 now, she then continues to tell me that it's completely my responsibility to bring in the coupon on the ad for that price. She stated Big Savers spends thousands on dollars putting those ads out. I responded with "mam" I have no coupon I'll pay the 11.99. Then she proceeds with you don't want the item? I am beyond feed up at this point, so no please don't let me spend 2 extra dollars. At this point I pay for my two items, vapor rub and a bag of apples. I then tell her "hey next time when your speaking with customers, will you please try to be more professional and be more polite you spoke to me in a degrading manner in front of my child" I don't appreciate that. I called the store took me 7 calls to get thru. I spoke with the closing assistant manager. Her name is Esmeralda Castillo. She was apologetic and ensured me this won't happen again. She handled the situation well. I will be sending a letter to Robert Ascencio (store manager) in the morning about this completely traumatizing experience in front of my child and my mother. I will never step foot in this store again unless...

Horrible customer service, few registers are open but i picked the wrong one who gave me attitudes today. She asked me twice in Spanish, I don't even know what she was asking. Then she asked do I want a bag. I told her "YA" while unloading my basket. Paid for my purchase, then waiting for a bag. She angrily said "YOU SAID NO!". I told her I said "YA, and maybe just one bag is enough". How did she heard NO instead YA. Is YA means No in Spanish? I'm sorry during this pandemic we gotta cover up, even with a plastic shield wall between us, so be patient to listen whether loud talk in ur own language.

Chance go again 2/10, 1 is the lowest. Some prices are good, but some are overpriced. See my receipt, 15¢ for a bag, everywhere else 10¢...

15 years I've done shopping here.

Fine establishment. All aisles are clean and items can easily be found.

A little too overpriced. ❌

Dessert Area is cool ✅

Oh, yeah. One time a few months ago while being ringed up, a young Chinese Female Cashier was rude to me in a passive way. I'm not sure what I did, my item was about to tip over due to the moving conveyor and I was able to position it properly, then she began to behave as if I did something wrong. She dropped my money and receipt on the counter with a bad demeanor, she didn't even asked if I wanted a bag for my items. Luckily, I'm used to the rudeness of employees in this city. I do appreciate those who are polite and friendly,...