Heritage Amusements — Attraction in Sacramento

Went for a visit yesterday during our day out with my 9 month old. There was an older, Caucasian lady possibly mid 50s with short black/dark hair to her ears & possibly wore glasses, who was working the register (didn’t catch her name nor did I care to with her bad attitude). She was extremely rude, impatient, & seemingly miserable. She had no patience for those little kids & lacked basic customer service skills. Towards the end of the ride when it started slowing, a young girl, who couldn’t have been older than 7 or 8 yrs old, unbuckled her belt & sat sidesaddle, calling for & waving to her family. The rude worker lady made it a point to YELL at her, & I mean YELL at her, 3+ times about it, as if she were her parent. Scolding her for not reading the sign about remaining buckled the whole ride & yelling across the room to her more than once about it, even after the ride was completely stopped. The little girl went to leave & she even followed her & said something AGAIN about it. Ultimately uncomfortable & enraging. I completely understand it can be a liability & the rules are ultimately enforced for safety, but yelling & berating a child in front of a crowd was extremely unnecessary to do for a kid just being a kid. I suggest she find a new job, get fired (as this isn’t the only bad review about her) or retire. She’s going to anger the wrong parent one day, I would for sure confront her if she talked to my child that way. Absolutely unacceptable. She does NOT belong working with children....

Disappointing Lack of Patience Towards Children with Disabilities

As a concerned parent, I must express my disappointment with the lack of patience displayed by an older, Caucasian female attendant assisting children, particularly those with disabilities. It's disheartening to witness the noticeable discrepancy in treatment between neurotypical children and those with special needs. Every child deserves equal respect, understanding, and patience, regardless of their abilities. It's imperative for all personnel working with children to undergo proper training to ensure they can provide the same level of care and support to every child under their supervision. It's my hope that this issue will be addressed promptly to create a more inclusive and supportive environment for...

Was not happy this time we went. There were two new ppl and I usually come when one guy is working whose always very nice and goes around and thanks everyone. I come simply because I get to enjoy the ride with my daughter. Went to sit beside her on an animal which I normally ride along with my daughter and the girl with the blue in her hair told me basically it wasn't free to ride next to her and it'd cost me. And the ride seemed shorter this time compared to the other times I've gone. I wasn't happy and won't be riding when those two...