Club Fitness - St. Charles — Attraction in Saint Charles

Where to start? Number one - There is never any space in this place!! I go here about 4-5 times a week regularly and it is always packed. The building next to the gym has been through a couple different owners, but really Club Fitness needs to expand. I've been to just about all of the locations for Club Fitness and this one is by far the most packed I've ever seen.

Number two - Just as Corona SaintLouis pointed out, the mens bathroom is hardly ever clean, the equipment is always broken (the main cable towers were out of order for at least 2 weeks).

The big Number three - They just started some mandatory towel rule because no one at this gym wipes down their machines. Wish I could say they were wrong about people not wiping down, but it's true. Either way, it's not something that you can issue mandatory-wise, where they want you to buy a towel when you come in or you can't work out apparently. Even though they haven't sent me back because I didn't have a towel, there's no excuse to try to displace the problem to the customers. It's not even fixing the problem. What if someone buys or brings a towel and never washes it? Then you literally just caused the problem. They need to find a realistic solution. Every time I work out, I've never seen one employee walk around and wipe down the machines or do anything else besides hang out behind the counter or in their back room. Shoot, there's been times where I haven't even seen anyone working and wondered if they closed early, only to find that there were employees chilling in the back.

I tend to go to Club Fitness located at Olive because of it's space, and I don't get pestered for some mandatory towel rule that I never signed for. I know they can't take my word for it, but my gym partner and I ALWAYS wipe down our machines after we use them. And, after they said something about others not doing the same, we now wipe down before and after, with the towels that Club Fitness supplies.

To end on a positive note, this is the only location that says "Have a good night" a majority of the time on your way out, but probably because people leave angry from how poor this facility is. If my gym partner didn't live right down the street from this location, then I'd never come to this location.

If you're considering Club Fitness as your gym, I'd say it is a great choice, but don't go to this location (or the Florissant one) if you don't want to be thoroughly...

Please read before considering a membership with Club Fitness...

I had been a member of Club Fitness for about 3.5 years until I wanted to cancel my membership since I was going to be spending more time away at college. I showed up to the Bass Pro Drive Club Fitness on December 26th, 2020 to cancel my membership since it had to be in person or by mail. A worker sat me at a desk for a few minutes and eventually told me my membership had successfully been cancelled and my last payment would be in January the next month. However, I received another charge in February and discovered that the membership was never cancelled. Despite the issue being caused by the company, Club Fitness still required me to cancel in person or by mail again. I froze my account since I was at college and went in to cancel my account in late March. Still, despite the issue being caused by the company, Club Fitness charged me again in April before finally cancelling my membership in May. Ever since May (it's December), I have been calling Club Fitness and contacting customer care about issuing me a refund for the two extra months they charged me for their mistake. It started with promises from managers that they would get into contact with upper management about issuing me a refund to me having to contact customer care myself to customer care saying that I don't have any proof that I cancelled in December of last year. Since August, I have been steadily contacting customer care bagging them to return my money but they are using proof of attempted cancellation as their reasoning not to.

It is likely that an employee of Club Fitness will respond to this critical review offering assistance to my problem, but don't let that fool you into thinking that they are trying to be helpful. I have been dealing with this issue for almost a year and all they have done is puppy guard the money that they have wrongfully taken from me. If any current or future member were to try to cancel their membership, Club Fitness will falsely claim to have cancelled your membership while you continue to pay.

TLDR: Club Fitness said they cancelled my membership a year ago when they didn't. They eventually cancelled my membership 4 months later but refused to give me a refund for the extra charged months. Don't do business with Club Fitness unless you intend to...

Check out my account first. In all the years I've had this account I have never given something a 1 star review.

For context, I signed up for the 1 year contract.

A few months ago I knew I didn't want the contract to renew. I went into the facility, because you can't cancel online or over the phone. I asked to not auto renew my contract after the year was up. -- I was told that the manager would cancel the auto renewal.

To clarify, I did not ask to cancel, because then you have to pay fees and all that jazz. -- Just to not auto renew my membership at the end of the year.

Fast forward a few months to now. Not only did my contract renew at the higher price, when I sent an email, this is the response I received:

"We apologize for the miscommunication, however we do not have an option to cancel the autorenewal. You would need to place a cancellation submission if you did not want the membership to continue"

From their billing FAQ: "Agreement prior to the minimum installment payment term being fulfilled, you will be required pay a one-time early termination fee"

So your options are to pay cancellation fees, or auto renew your membership. lol

When I pointed this out, this is the response I received: "If you would have cancelled after 11th payment then you would have been billed one more time"

lol I should of just known that the staff misinformed me, went in on the day of my 11th payment and asked to "cancel" instead of "stop the...