I recently had a very disappointing experience at your store that compelled me to leave this review. From the moment I walked in, the atmosphere was tense. The cashier, an older lady, seemed to have a chip on her shoulder right from the start.
As I browsed the aisles, I received a call from my dad and began speaking to him in a low indoor voice, making sure not to disturb anyone. However, the cashier decided to take it upon herself to approach me and ask if I was talking to her, despite being several aisles away from the checkout station. I was taken aback by her confrontational attitude, especially considering I was being considerate of others.
To make matters worse, I overheard her telling a coworker that I was being "obnoxious and rude" simply because she felt I was "being loud." This baseless accusation left me feeling embarrassed and uncomfortable. Despite attempting to remain polite during checkout, the cashier continued to exhibit rude behavior and a condescending tone. Even when I wished her a good day, she responded with nothing but disdain.
Overall, the customer service I received was incredibly disappointing, and I left the store feeling disrespected and undervalued as a customer. I hope that management takes steps to address the behavior of their staff to ensure that other customers do not have to endure similar treatment...
Read morePopped in today with my son who loves children's books and DVDs. Person at counter went above and beyond in showing us a box of books that had JUST come in and not even been sorted yet, then brought up inventory from basement after asking us what books/shows he was into. Seemed like this place had a little of everything. Am into vinyl and they had small but nice, eclectic collection of LPs. Well priced books, DVDs and vinyl. Didn't look through clothing and other items but worth popping in - is right across from Gingko Coffeehouse, a good, Greek place, and diagonal from SPPL Hamline Library so it rounds out a good yet bidget visit to that...
Read moreDecided to visit this place for the first time today with my daughter's, We were also thinking of donating a bunch of stuff here, well not now based on our experience. We were not greeted once by any of the employee's as we entered the store, yet less than a minute later a bunch of teenage boys came in and were greeted with a Hello, how are you doing? We stayed and looked around for a good 10 minutes, Not one employee said one word to us! They just stared at us. We felt very uncomfortable and felt very unwelcome. We will not be coming back or donating to this place....
Read more