I set an appt to come in to get my last name changed and issued a state license since I’m from out of state. I waited in the line outside & eventually it was my turn to go in. At first everyone was so nice. I didn’t realize that I was supposed to have a bunch of other stuff. This was my first experience & I had read online that I was only supposed to bring in my marriage license, a piece of mail w/ my address on it, and my social security card. So I went home & grabbed the missing paperwork. The guy told me before I left that I could skip the line when I got back. So I drove the 35 minutes home, grabbed my stuff, and came back. The guy at the door was so kind & immediately recognized me and said “come on in - just grab a new ticket and sit down.” I got to skip the line. I was so grateful. I sat and waited in a chair again for about 45 minutes. Not a problem at all! When I got up to the counter, there was another lady there so kind & so welcoming. As I searched my purse for my Social Security card, which is always there, I realized that I didn’t have it. The lady at the counter suggested a W-2. It was on my email but not printed. The girl told me the exact same thing the guy said from the first time. “Go print your W-2, and when you get back you can skip the line and grab a new ticket.” So I went, printed my w-2 (which took like 10 mins) and came back. The door guy was gone and there was a different lady there. From the start she was so harsh. I told her I had just been there and needed to quickly just grab something. She let me in, reluctantly. Little did I know, she followed me in. As I told the lady at the ticket counter that I was just returning, the lady who followed me in started SCREAMING at me. In front of everyone who was waiting. “I thought you said that you were just here?!” I told her I had been about 10 mins ago. She continued yelling at me. “Do you see that line out there? You think you can just skip past all of those people? Get to the back of the line!!” I walked out and just left. I got to my car & just cried. It had already been such a long day. The whole process had taken me like 4 hours. I didn’t mean to forget my stuff, and I take complete responsibility for that. How I was treated though by the last lady, was unacceptable. I will never use this DMV again.